People In The Business/operations Manganagnemnt Flashcards
Recruitment- Job Analysis
Firms should describe the job and the ideal candidate
- job description explains what the job involves ,and the type of person they want to apply for it
- job description=explains what the job involves/- includes the formal title of the formal title of the job
- main purpose of the job/jobs main duties
- should say whether its fulltime/part time
2.person specification
Personal recommendations can be useful when recruting:
- some job vancanies can be filled by someone personally recommended by a friend/existing worker
- this method is especially useful for small businesses-saves money on advertisinf the job/and candidate who has been recommended is more likely to fit in well with existing staff
A Job Advertisment Gets Candidates to Apply
-if a business can’t fill the vacancy througg a personal recommendation,the job will be advertised
Human Resources and agencies can also find candidates:
1.some firms have a human resources(HR) department that looks after the people who work for the firm
- Part of the HR department’s job is to organise recruitment-includes producing job descriptions and job advertisments
- some companies also use agencies to help them find job candidates.these are seperate businesses that specialise in finding people who match the job description.
- headhunters may be also used-these people seek out candidates who work for other businesses.Headhunters are expensive to hire,so they’re usually only used to fill highly-paid senior positions
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Recruitment-selection process
- candidates explain why they’re right for the job
- an interview is the traditional selection method
Tests can also help select who to employ
- skills tests/in-tray exercises
- aptitude tests
- personality testd
- grouo tests
Tests can also help select who to employ
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Recruitment’
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Financial rewards
Workers can be paif wages/salary
Employers can give staff extra payments
Employees are paid what they’re worth to the business
Temporary workers can help with short-term tasks
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Non-financial rewards
- Motivated staff are good for business
- training can boost motivation
- giving staff more responsibility can be motivating
- fringe benefits-those little perks
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Employment and the law
- employment rights and the minimum wages
- Anti-discrimination laws
- health and safety legislation
- leaving employment
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Operations managment
Methods of production
- business aim for efficient production
- job production=makinf one thing at a time
- batch production=groups of identical products
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New technology in the workplace
- computer software improves productivity
- computers reduce costs/increase efficiency
- entrepeneurs can take advantage of technology
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Quality Assurance
- customers expect quality from all parts of a business
- products should be Good Quality for their price
- Customers may need reassurance before they buy
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Customer service
Good customer service:six examples:
- accurate product information
- Reliability
- Dealing with customer questions/concerns
- fulfilling the order requirements
- Delivering on time
- After-sales support and warranties
Good customer service has benefits for a business
- good customer satisfaction
- word of mouth
- if customers arent satisfied-wont come back-work harder-might have poor reputation/falling sales
- good customer services cost money and businesses recognise that the benefits of customer services outweigh the costs
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Goverment policy-consumer protection
Sale of Good legislation sets conditions for products
- the product showed be fit for its purpose
- the product should match its description
- The product should be of satisfactory quality
consumer Protection laws Businesses
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New technology-E-commerce
- e-commerce can reduce and increase sales
- e-commerce can reach international markets
-buying online has pro/cons:
beneifts:
- can shop at any time/search quickly through range of stock
- easy to look at several sits /compare sites/products and prices offered by different firms
- encryptiom software-credit cares details can be sent securelt on many websites
- often possible to track progess of an order-you know when its likely to be delivered
Problems:
- often impossible to tell whether a website belongs to a trustworthy firm
- chane that credit/debit card details could be used by others illegally
- Products can’t be seen before buying/takes time for them to be delivered
- if good are unsuitable-can be difficult to exchange them/or get your money back
- customers tend to receive lots of direct e-mail -advertising new products, sales etc.
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New technology-e-commerce
- Websites can provide customer service
- running a website can be expensive
Gaining trust is important for firms that use E-commerce
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