People and ICT (Unit two) Flashcards by wassim saker | Brainscape

Q

What are the characteristics of a user?

A

Experience
Physical characteristics
Environment of use
Task to be undertaken
Age

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Q

What is Human-Computer-Interface (HCI)?

A

This is when human interaction is needed at some point. E.g. ordering goods online needs to select items and fill out form.

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Q

What are some user supports?

A

Telephone help desk
Email support
User guides
Online support

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