People Flashcards
Differentiation of units
Each part of the organization has a specific role to play, with unique strengths and challenges and subcultures that must be managed
Five disciplines of a Learning Organization
Personal Mastery
Mental Models
Shared Vision
Team Learning
Systems Thinking
What is a learning organization?
A place where groups seek out new knowledge and then apply change and project management planning to adopt new ways of doing things
Define Systems Thinking
Building processes that take care of the entire organization, not just individual parts
Wage bands, payroll administration, and pay increase calculations are components of what total rewards function?
Pay structure
What kind of chart would be most useful for graphically representing progress on a project?
Gantt chart
What type of interview occurs when the questions are established ahead of time and asked of each applicant?
Structured interview
Performance Management
The tools, activities, and processes that an organization uses to manage, maintain, and improve the job performance of employees
Critical Path Analysis
Breaking up a large project into smaller steps and identifying the estimated time to complete each task
HR Business Partner (HRBP)
HR professional who works directly with senior leadership to develop and direct an HR agenda that supports organizational goals
Lagging indicator
Measures past performance to gauge an organization’s progress toward strategic objectives
Leading Indicator
Metrics used as a predictive measure of future performance
Mission statement
Reflects the purpose to which organizational effort will be applied
Organizational values
What the company believes in
Benchmarking
Establishing a baseline from which to measure variables
Cost-Benefit Analysis
Comparison of the cost of taking action to the results
Vision statement
Description of where the company wants to be in the future
Value statement
Describes what the company believes in
Strategy
A plan of action for accomplishing an organization’s long-range goals to create value
Strategic planning
Process of setting goals and designing a path toward a competitive position
Strategic management
The actions that leaders take to move their organizations toward the goals set in strategic planning to create value
Employer brand
How the company communicates the standards and expectations an employee should have of the company
Job description
Written description of a job and its essential functions and requirements
Job specifications
The minimum qualifications necessary to perform a job, written to comply with local laws
Job analysis
The process of breaking down the whole of a job into its individual and complementary parts
Task Inventory Analysis (definition)
Job analysis method made up of a list of all tasks associated with a job, grouped by duties and rated by frequency, importance, and difficulty.
Task Inventory Analysis (benefit)
Allows for prioritization of job requirements and specifications
Position analysis questionnaire (definition)
Questionnaire that measures a range of job elements and relates them to human characteristics
Position analysis questionnaire (benefit)
Conducts a quantified analysis of a job to determine appropriate duties and responsibilities
Critical incident technique (definition)
Using real-life situations as examples of good or bad performance to generate job descriptions and situational examples
Critical incident technique (benefit)
Helps identify KSAs that may have been missed in a theoretical assessment of the job
Sourcing
Process by which an organization generates a pool of qualified job applicants
Recruitment
The process of encouraging candidates to apply for job openings
Cost per hire (definition + formula)
Measure or the financial expenses associated with filling open positions
(Internal + external costs) / (# of hires)
Time to fill
Time between the day a job was posted to the day of a candidate’s acceptance
Structured interview
Pre-written questions asked to all candidates
Unstructured interview
Free-flowing questions, conversational and guided by the candidate’s responses
Behavior-based interview
Focused on how the candidate previously handled situations (real work experiences)
Panel interview
Structured questions are divided amongst a group of interviewers, each asking questions on topics most relevant to them/their role
Peer (team) interview
Group interview including supervisors, subordinates, and peers
Stress interview
Role playing emotionally chaotic scenarios
Contingent job offer
Job offer that is conditional upon additional requirements being met
Orientation
First few days of a new hire’s job in which the employee becomes familiar with their department, coworkers, and roles
Employee engagement
The degree to which and employee feels job satisfaction and commitment to their employer and actively contributes to the achievement of organizational results
Performance management
The process of maintaining or improving employee job performance
Asynchronous learning
Learning that does not require the student and the teacher to be together at the same time (self-paced learning)
Blended learning
Combination of instructor led, self directed, and/or on the job training
Cross-functional skills
Capabilities that facilitate performance in the current role and across jobs
Explicit knowledge
Formal and documented information like policies or procedures
Synchronous learning
Live classroom setting (either in person or online) with instructor and students
Tacit knowledge
Information gained through experience, informal
Compensation philosophy
Formal statement documenting the company’s position about employee compensation
Distributive justice
Equitable distribution of benefits and burdens
Benefits
payments or services provided to employees to cover retirement, health care, sick pay, life insurance, and PTO
Total compensation statements
The total value of the base pay, incentives, and benefits package (salary, paid leave, retirement, etc)
Job evaluation
Determines the value and price of a job by comparing with internal and external markets.
Pay compression
Occurs when the spread between what the incumbent employee earns and what a new hire for the same position earns is small
Pay structure
Framework that describes the job categories and pay ranges for all positions within the organization
4 Strategic Planning Steps
Formulation
Goal setting
Implementation
Evaluation
What is the purpose of Human Resource Capital Management Planning?
To identify what skill sets are needed for the company to successfully execute the company’s strategy
SWOT audit
Scanning tool used to assess internal strengths and weaknesses and external opportunities and threats
Lean and Six Sigma
Quality management tool used to eliminate waste and improve efficiency
6 phases of the negotiation process
Preparation
Relationship building
Information exchange
Persuasion
Concessions
Agreement
Green-circled employees
Employees who are paid below the pay range minimum
Red-circled employees
Employees who are paid above the pay range maximum
Procedural justice
The perceived fairness in the process by which company decisions are made
Severance agreement
Risk management tool in which the employer pays the employee a flat amount in exchange for agreeing not to sue
Wage band
Defines the minimum and maximum pay rate for each position within the organization
What occurs during the A in ADDIE?
Analysis - conducting a needs analysis
What occurs during the first D in ADDIE?
Design - establish measurable training objectives and how to deliver the intervention
What occurs during the second D in ADDIE?
Development - content building + learning activities developed
What occurs during the I in ADDIE?
Implementation - instructor selection, pilot testing, full implementation
What occurs during the E in ADDIE?
Evaluation - comparing results to objectives
Personal mastery
Discipline focused on helping individuals clarify and deepen their personal vision for themselves
Employee attitude surveys
Address management, organizational, compensation, and benefits issues
Employee opinion surveys
Addresses specific issues such as workplace procedures and policies
Employee engagement survey
Focus on matters that affect employee satisfaction
