Organization Flashcards
Core competency
A unique capability that differentiates a business from its competitors; an organization’s strength
Employee self-service (ESS)
Software designed to allow employees to manage personal administrative tasks such as address changes, enrolling in health benefits, changing W4 deductions
Enterprise management system (EMS)
Software designed to connect and manage company operations such as inventory, accounting, and productivity
Social engineering
The use of psychology and social sciences by cybercriminals to take advantage of individuals
Intervention
A person, process, or structural strategy designed to improve organizational results in organizational design and development
Organizational development
Planned interventions to respond to internal and external forces affecting company performance
Nonpredictive personality assessment
Personality test used to increase self-awareness
Predictive personality assessment
Personality tests that aim to predict the success or failure of an individual as it relates to a role or task
Balanced scorecard
Performance management tool that measures outcomes compared to goals
Centralized structure
All HR staff housed in one location; best for smaller, one-location employers
Decentralized structure
HR is performed within each business unit, at individual locations, or within multiple countries
Job posting
Process of recruiting INTERNAL candidates for an open position within the organization
Process intervention
Auditing work processes for efficiency and the need for updating, redesigning, and testing
UGESP
Uniform Guidelines on Employee Selection Procedures
UGESP (definition)
Guidelines created to ensure that preselection tests and procedures were reliable (consistent over time) and valid (predict what the test says it will predict)
Human resource information system (HRIS)
The IT framework and tools for gathering, storing, maintaining, retrieving, revising, and reporting relevant HR data
Mobile device management (MDM)
Process of monitoring, managing, and securing mobile devices in the workplace
Cloud computing
Data saved to remote servers that are connected through the internet
Arbitration
Disputing parties agree to be bound by the decision of one or more impartial person to whom they submit their dispute for final determination
Employee handbook
Book/guide given to employees to communicate the policies, rules, and procedures of the company
Employer of record
The entity that is responsible for the health and welfare of the employee and who may set the conditions of employment
Grievance
A formal complaint against the organization by a union member
Mediation
A neutral third party tries to help disputing parties reach a mutually agreeable decision
Moonlighting
Employer working a second job
Negotiation
The ability to reach mutually acceptable agreements with negotiating parties within and outside of the organization
Ombuds
Representative from within or outside of the organization is designated as a third party, neutral investigator
Conciliation
The action of mediating between two disputing people or groups
Bargaining unit
Group of employees represented by a union
Sit-down strike
Refusal by workers to work, also refusal to leave workstations, preventing replacements
Sympathy strike
Action taken in support of another union that is striking the employer
Wildcat strike
Work stoppages at union contract operations that have not been sanctioned by the union
Boycott (secondary action)
Attempt by a union to influence an employer by putting pressure on another employer (ex a supplier)
Work-to-rule
Workers slow processes by performing tasks exactly to specifications
Overtime ban
Refusal to work any overtime
Picketing
Gathering in front of a business to raise awareness of an issue or to discourage people from entering to work or shop
Behavioral leadership theory
How a person acts determines their leadership ability (introvert v extrovert)
Trait leadership theory
Factors such as gender, intelligence, and social skills determine leadership ability
Contingency leadership theory
The specific situation determines the leadership ability
Demand analysis
Used to Determine the staffing levels and competencies that will be needed in the future
Knowledge management
The process of creating, acquiring, sharing, and managing knowledge to increase individual and organizational performance
Knowledge workers
Those who apply high-level knowledge obtained through education and experience to achieve outcomes
Leader-membership exchange (LMX) theory
The relationship between a manager and the employee has the greatest effect on trust and performance
Situational leadership
Focus on the circumstances under which a leader must act: leader adapts their style to the situation
Statistical forecasting
Quantitative analysis that relies on objective, measurable data to use in organizational decision making
Succession planning
Process of implementing a talent management strategy to identify and develop high-potential employees for new roles
Supply analysis
Identifies the staffing levels and competencies that are currently available
Transactional leadership
Focuses on reward + punishment of employees to determine leadership success
Transformational leadership
Quality of relationship between leader/follower determines leadership success
Active listening
The ability to fully engage with the speaker, understand their message, and respond with relevance
Business case
Tool or document that defines a specific problem, proposes a solution, and provides justification for the proposal in terms of time, cost efficiency, and probability of success
Buy-in
Process by which a person or group provides a sustained commitment in support of a decision, approach, solution or course of action
Key Performance Indicator (definition)
Quantifiable measures of performance that gauge an organization’s progress toward specific objectives or other performance standards
Outsourcing
The process of contracting with third-party vendors to take over an entire business unit, a particular function, or to work on projects
HR shared service model
Each business unit selects what resources it needs from a menu of shared services (payroll, benefit enrollment, etc)
Center of excellence
Team or structure that provides expertise, best practices, support and/or knowledge teams in a focused area
Proactive intervention
Seeks to anticipate problems before they arise
Remedial intervention
Used to resolve a change or problem that has been identified
Customer/Product structure
Organizational design structure in which each product/customer unit will have its own support staff (health, beauty, food, etc)
Functional structure
Organizational design structure in which employees are grouped into business units organized by skills or roles (marketing, sales, production, etc)
Geographic structure
Organizational design structure in which each business unit is independently managed at a local or regional level (North America, South America, etc)
Matrix structure
Organizational design structure in which there is a hybrid blend of function, product, and geographic
Organizational effectiveness
The degree to which an organization is successful in executing the strategic objectives and mission
What are the 3 OED intervention strategies?
Work process analysis strategy
Structural intervention strategy
Interpersonal strategy
Work process analysis intervention
Focuses on process inefficiencies. Involves reviewing job design or analyzing workflow
Structural intervention strategy
Reviews and organization’s structure and span of control to determine whether it is helping or hurting the company’s success
Interpersonal strategy
Focuses on how employees communicate and interact with one another
4 quality control tools
Fishbone (Ishikawa) diagram
Scatter diagram
Pareto chart
Histogram
Fishbone (Ishikawa) diagram
Used to compare several causes suspected to affect an outcome
Scatter diagram
Used to compare TWO variables
Pareto chart
Used to determine priority of tasks/problems to gain the most improvement
Histogram
Used to show the changes (distribution) of a SINGLE variable
