Pending calls for service police.

Question 1

• Emergency calls will be dispatched to an on shift unit up to ____________________ the conclusion of shift.
• Non-emergency calls will be dispatched to shift units up to ___________________ the conclusion of shift.

Answer 1

• to the conclusion/end

- 45 minutes before

Question 2

Who is responsible to stay abreast of pending events and the availability of their personnel?

Answer 2

Area sergeant.

Question 3

Sergeants will work with the channel dispatcher and advise of any (4 items) to ensure the best customer service to the community.

Answer 3

• schedule changes,
• DPA’s,
• training,
• special assignments.

Question 4

What will a sergeant due when he/she is advised a call has been holding in excess of 60 minutes?

What will the sergeant due if the call continues to hold in excess of 90 minutes?

Answer 4

• will monitor the call in question.
• sergeant is responsible to contact the PR and advise of the extended delay and/or offer possible resolutions (hold for next clear unit, request a unit from a neighboring area to assist. Sergeant then will advise the dispatcher of the outcome of the contact with the PR, and sergeant will update call accordingly.

Question 5

In custody events:
- at 60 minutes what should the area sergeant do?

-at 90 minutes?

Answer 5

• will make every attempt to have a unit enroute.
• will contact the PR and advise of the delay and update call, and unless emergency circumstances exist, WILL have an officer sent to the call. This will include the area sergeant requesting officers from a neighboring area command.