Pending Calls For Service Flashcards
What is the primary policy of the department regarding service to the community?
To ensure that the best service is provided to the community.
Who is responsible for staying informed on all pending events and personnel availability?
The area sergeant.
What must sergeants advise the Communications Bureau dispatcher of?
Schedule changes, directed patrol activity (DPA), training, special assignments, etc.
What is the maximum time a call can hold before the dispatcher must notify the sergeant?
More than 60 minutes.
What action should a sergeant take if a call holds for more than 90 minutes?
Contact the person reporting (PR) to inform them of the delay and/or offer options.
How should the sergeant notify the dispatcher of contact with the PR?
Via radio broadcast, mobile data terminal (MDT), or telephone.
What must be done when a call is canceled or held at the direction of the sergeant?
Contact the PR and advise of the reason for cancellation or delay.
What should happen if the sergeant is unavailable to notify the PR?
The dispatcher will make the call at the sergeant’s request.
When will emergency calls be dispatched?
To on-shift units up to the conclusion of their shift.
What is the time frame for dispatching routine non-emergency calls?
Up to 45 minutes before the conclusion of their shift.
What is the protocol for report calls regarding cadets or PSR units?
Report calls will not be held for a cadet or patrol services representative unit when area units are clear.
What guidelines should be followed for in-custody events?
As outlined in LVMPD 4.142, Citizen’s Arrest, Summons in Lieu of Arrest (SILA), and In-Custody Trespass.
Fill in the blank: The dispatcher will notify the sergeant of all calls holding for more than ______ minutes.
60
True or False: The sergeant must always notify PRs of cancellations or delays.
True
