Pending calls for service

Question 1

The dispatcher will make every attempt to dispatch calls as soon as possible and will notify the sgt of all calls holding for more than ______ minutes via ______ or _______ and will update event to reflect notification.

Answer 1

60
Telephone
Radio broadcast

Question 2

If the call continues to hold for more than _____ minutes, the sgt will contact the PR to inform of delay.

Answer 2

90

Question 3

When a call is cancelled or held at the direction of the sergeant, the sergeant will contact the Pr and advise reason for cancellation or time delay, then will update the event accordingly. PR’s must always be notified of ________ and _______.

Answer 3

Cancellations and delays

Question 4

Non emergency calls
Communications will dispatch on-shift units to routine calls (including report calls) up to _____ minutes before the conclusion of their shift.

Answer 4

45

Question 5

Emergency calls will be dispatched to on-shift units _____________. This applies to all shifts. The supervisor will be notified immediately of emergency calls that are pending.

Answer 5

up to the conclusion of their shift