Patient Views and Experiences Flashcards
Why might some people feel it is difficult to speak up?
loss of situational awareness
authority gradients
fear of changes reputation
too much deference/confidence
fear of victimisation
no certainty improvements will be made
How can concerns be voiced?
incident reporting systems
raising concerns with seniors
raising concerns with regulators
freedom to speak up guardian
Outline the policy background surrounding patient views
NHS act 2006
placed duty on organisations to involve and consult patients and the public
In what ways can patients give feedback?
Friends and family test
Rate/comment on NHS choices website
Non NHS websites/forums
Qualitative approaches
What is healthwatch England?
national consumer champion in health and care
ensure the voice of the consumer is heard by those who commission/deliver/regulate
What is PALS?
patient advice and liaison service
- help with health related questions
- resolve concerns
- give info about the NHS
- advice on complaints procedure
What is the parliamentary and health service ombudsman?
independent investigations into complaints that the NHS has not acted properly/fairly
provides ultimate independent review
How can patient dissatisfaction be addressed?
public and patient involvement (PPI) in research = research being carries out with/by members of the public rather than to/about/for them
patient centred health care
What does ‘public and patient involvement’ add to research?
democratic
improve quality
improve relevancy
improve acceptability
accountability
Define patient consultation, collaboration and co-production
Consultation = asking members of the public their views about research, then using those to inform decision making. (useful for exploring sensitive topics, wide range of views)
Collaboration = ongoing partnership, decisions about the research are shared (range of skills/perspectives, help with recruitment and informed consent)
Co-production = public involved throughout every stage, design/delivery
What are the benefits of shared decision making with patients?
better adherence, creating better effectiveness and value
improved confidence and coping skills for patients
more appropriate service use, particularly few emergency admissions
