Patient Relationship Flashcards
1
Q
Open ended questions
A
Encourages the patIent to speak freely and elicits more clarification
2
Q
Clarifications
A
Often a closed question looking for clarification and details
3
Q
Reflection
A
Repeat or clarify patients statement
4
Q
Facilitation
A
Encourage patient to elaborate on an answer
5
Q
Silence
A
Allows patient time to talk
6
Q
Confrontation/Challenge
A
Call the patient’s attention to inconsistencies in response to you body language
7
Q
Interpretation
A
Statement or analysis that the patient may not be aware of
8
Q
Summation
A
Pulling together the threads of the story
9
Q
Explanation
A
Giving information in lays terms
10
Q
Self revelation
A
11
Q
Transition
A
Moving to another subject
12
Q
Positive reinforcement
A
13
Q
Validation
A
Normalizing the patients experience
14
Q
Reassurance/support
A
Expresses interest and concern
15
Q
Advice
A
16
Q
A
