Patient Focus Flashcards
1
Q
- Mavis has recently been widowed and has a history of mild dementia.
She was admitted several weeks ago with pneumonia, which
has gradually resolved. She worked hard with the physiotherapy team
and has returned to her functional baseline level of activity. Despite this,
her family highlights several concerns which the nurses are keen for you
to address before Mavis is discharged.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Assist Mavis’s daughter-in-law, who feels that Mavis requires a lot of
help with looking after her bungalow.
B Address her son’s concerns about possible fi nancial exploitation by a
neighbour, using the appropriate assessment tools.
C Address her brother’s concerns that her memory loss is becoming
much worse and she needs further medical treatment.
D Discuss the family’s concerns with Mavis, and obtain her perspective
fi rst.
E Assist the nephew who has asked you to arrange a nursing home for
Mavis, where she can be supervised, in case she falls.
A
- D, C, A, B, E
Doctors must work in their patients’ interests, while respectfully considering
the valuable input of family and friends. The best answer is
(D) because it is essential to gain the patient’s perspective on each concern
in order to address the need for intervention. (C) has the possibility
of resolving all of the family’s concerns if the patient’s cognitive decline
is remediable, although it obviously neglects involving the patient in your
eff orts. You can consider arranging the remaining options in terms of
their order of severity and the likelihood of you being able to help. An
assessment by the occupational therapist usually identifi es and addresses
any potential problems with ability to function at home (A). Financial
exploitation lies outside the immediate remit of the clinical team; however,
it would be inappropriate for you to ignore any legitimate concerns
(B). A local vulnerable adults’ nurse or social worker is most qualifi ed
to make the appropriate assessments, not a foundation doctor. (E) is a
wrong answer as there is no objective evidence of falls in the question,
and, in any event, a nursing home would not be the fi rst step to avoiding
these in future.
2
Q
- You have arranged some bedside teaching for a group of six
medical students with a patient on your ward who is suff ering from
multiple sclerosis. On arrival you fi nd her to be in emotional distress
due to worsening of symptoms and a recent fi nancial dispute with her
family. You had previously agreed to spend 45 minutes with the patient
and students, and do not have any other patient with whom you could
teach the students.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Teach the students clinical theory in a classroom instead.
B Explain that emotional turbulence is a normal part of chronic disease,
and continue with the bedside teaching as planned.
C Attempt teaching, but agree that if she continues to be upset you are
happy to discontinue.
D Teach the students a lesson in communication skills by exploring her
family issues.
E Ignore the issue altogether and restrict your teaching to brief examination
of the patient’s neurological system.
A
- A, C, E, B, D
While it is unfortunate to compromise your teaching commitments,
hospitals exist for patient well-being fi rst and foremost. There are other
ways in which the teaching time can be eff ectively utilized and therefore
(A) would be the most preferable. A willingness to discontinue is less
ideal (C), but better than the remaining options as it acknowledges the
patient’s vulnerability. (E) makes no attempt to even acknowledge the
patient’s distress and is therefore worse, but has the benefi t of being
brief and focused on examination which will not necessarily antagonize
the patient. In contrast, (B) is an incorrect response; the patient’s distress
is trivialized into a generic statement about chronic disease, and
teaching continues completely unaltered, prolonging the distress for the
patient. (D) represents the worst response, as it is likely to worsen the
situation by exploring personal family problems in an inappropriate setting
with an audience of six medical students.
3
Q
- You are a foundation doctor working in a GP surgery and have
spent the morning assessing an infant with possible meningitis,
admitting a young man with suicidal ideation, and breaking the news of a
pancreatic malignancy to a previously healthy 55-year-old. Prior to your
lunchtime home visits, a 60-year-old man visits your practice for the
fourth time in two months with generalized worsening ‘aches’, despite
normal examination, investigations, and maximal medical therapy. Your
ten-minute consultation fails to assuage him.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Explain that you must see other patients with serious life-threatening
conditions, and you do not have the time he requires.
B Ask whether he would be interested in the services of complementary
health providers.
C Refer the patient to a rheumatologist.
D Spend ten minutes focusing on the patient’s psychological and social
well-being.
E Off er the patient the advice of another doctor at the practice.
A
- D, C, B, E, A
In any frequently attending patient, it is important to address their background
and beliefs to identify any underlying concerns that might be
bringing them back. (D) is therefore the best answer, as although the
appointment is likely to overrun, it is sometimes necessary to off er additional
time, and you may be able to deal with this otherwise complex
problem. It is obviously better that you are able to resolve the patient’s
problems yourself, but if this is not possible, seeking the input of aspecialist colleague might be sensible in case you and your colleagues
have missed something (C). A trial of non-traditional therapy (B) implies
that you have exhausted all appropriate medical therapy (provided of
course the diagnosis is correct), and would be a correct option once
you had fully explored the patient’s psychosocial well-being or sought
specialist advice as above. A fourth colleague at the practice is unlikely
to be able to add anything further to the patient’s current management
and represents a misuse of the practice’s resources (E). You should treat
each patient independently of other cases; your previous clinical encounters
during the day are irrelevant to the care you should provide to this
patient. Hence informing your patient about more ‘serious’ cases would
obviously be the least appropriate option (A).
4
Q
- A patient appears to be worried during your surgical ward round,
and the consultant suggests the need to ‘get to the bottom of these
worries before we explore the diff erent treatment options’. You consider
how you might go about doing this.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Allow the patient to express their concerns when they choose and
without directly asking.
B Ask the nurse looking after the patient today to explore any concerns.
C Ask the healthcare assistant (HCA) looking after the patient today to
explore any concerns.
D Speak to the family to identify any concerns that the patient may have.
E Set aside 20 minutes to speak with the patient to establish any underlying
concerns.
A
- E, D, A, B, C
It is your responsibility to work in partnership with your patients and
establish and maintain eff ective relationships with them. (E) is an arbitrary
time to spend with the patient, but it does what is necessary to
address your consultant’s request. (D) is less direct, although a collateral
history from the family may shed some light on the patient’s concerns.
(A) does not really address the problem as no questions are asked and
is therefore the least eff ective ‘correct’ answer. (B) and (C) are incorrect
and represent inappropriate delegations which are unlikely to lead
to the desired outcome, with a nurse (B) being only slightly preferable
to an HCA (C).
5
Q
- One of your patients appears to be very depressed, which she
believes to have been precipitated by a recent bereavement. You
realize that her loss parallels one of your own experiences and wonder
how this might be used to develop rapport with your patient.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Describe your own loss and subsequent feelings in detail.
B Explain how you can empathize with her because of your own
similar loss.
C Acknowledge her understandable sadness from experiencing a
personal loss.
D Change the subject, as dwelling on it may make her more upset.
E Encourage her to discuss her feelings with a friend, family member, or
religious leader.
A
- C, E, B, D, A
In caring for any patient, you should show compassion and develop rapport
whilst maintaining an adequate professional distance. This balance
is best made by (C). Nothing in the question invites the response in (E),
but it might be helpful to share her personal feelings with someone close
whom she trusts. (B) is generally wrong, as it involves disclosing some
personal information about yourself, but it may not always be wrong
and it could have a positive eff ect in some patients. (D) is worse as it
is dismissive and misses an opportunity to explore an important issue.
The worst answer is (A), as it is very unprofessional, irrelevant, and may
disrupt the relationship with your patient.
6
Q
- You are working as an FY1 doctor on the gastroenterology
ward. Maureen has early dementia and declines further treatment,
despite the medical team’s recommendations and her daughter’s
insistence. Her daughter explains about a previous protracted debate
between other doctors and her mother, which led to Maureen eventually
being ‘overruled’, and asks you to avoid a similar delay and initiate
treatment straight away.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Assess Maureen’s capacity for refusing this treatment.
B Read through the notes and establish whether Maureen lacks capacity.
C Ask the daughter to help in your assessment of Maureen’s capacity.
D Just get on and treat Maureen irrespective of her wishes.
E Avoid the decision and seek the input of a superior.
A
- A, E, B, C, D
The patient’s wishes must always be followed, even when contrary to
their perceived best interests, provided that the patient has capacity
to make their own decisions. No diagnosis (e.g. dementia) precludes a
patient having capacity, which must be assessed in each case in a time- and
decision-specifi c manner. Therefore (A) is the only correct answer. (E) is
unnecessary but it is not incorrect or dangerous. (B) implies an incorrect
defi nition of capacity, although the medical notes may be able to shed
some light onto the patient’s previous state, e.g. prior loss of capacity,
known dementia, Abbreviated Mental Test Scores on admission, and istherefore not completely useless. (C) places an unfair burden on the
daughter and is inappropriate and incorrect, and it is unhelpful to involve
a family member in this way. However, (D) is the worst answer as it
completely ignores the patient’s autonomy, and is possibly illegal.
7
Q
- You are seeing Derek, a 45-year-old man. He specifi cally mentions
to you his relative who has recently been diagnosed with cancer.
This news has concerned him, and Derek is worried about his own risk
of developing cancer. Having done some reading on the internet, he is
requesting a full-body CT scan.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Explain the dangers of X-radiation and the associated increased risk
of cancer.
B Explain that his absolute risk of developing cancer is low.
C Take a history and examination.
D Off er a full-body CT scan.
E Prescribe anxiolytics.
A
- C, B, A, E, D
This question requires you to address patient concerns while also providing
reassurance when appropriate. Derek has not off ered a suitable
indication for a CT scan, but the correct response is to conduct a full
assessment, as other decisions can’t be made without this (C). While the
patient’s risk of developing cancer may be low, you are given no information
to be certain of this; it is quite possible the patient may have a cancer
syndrome that predisposes him, which makes (B) a less appropriate
response. (A) is a fair thing to explain but does not address the patient’s
anxieties. (E) is obviously incorrect without further clinical information,
and not very much better than ordering an inappropriate scan (D).
8
Q
- You are reviewing a man who is troubled about his weight. Despite
having tried various dieting and exercise plans, he is now requesting
medication for weight loss. His body mass index (BMI) is currently 35,
and under local policy guidelines he has not yet reached the BMI required
to commence this treatment.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Write him a prescription, as he has exhausted alternative options.
B Explain the high cost of this medication, and encourage him to seek it
from wholesale online distributors instead.
C Write to the Clinical Commissioning Group (CCG) asking permission
to prescribe the medication.
D Inform the patient that he is not of a high enough weight to benefi t
suffi ciently from the medication.
E Refer the patient to another doctor in the practice.
A
- D, A, E, C, B
GMC guidance states that drugs should be prescribed to meet the needs
of patients and not simply because a patient demands them. (D) represents
the honest answer and follows evidence-based/locally agreed
guidelines. (A) is an alternative approach and your prerogative, although
you would need to have good reasons for doing something diff erent to
the consensus of your colleagues. (E) is likely to be unhelpful, as it simply
defers the decision-making to a colleague, although it is not incorrect.
(C) might be necessary if you wanted funding for a drug, but it is not
necessary to prescribe it. (B) is the only explicitly wrong answer, as it
may be unsafe for the patient to purchase medication from an unlicensed
supplier.
9
Q
- You are asked by one of the nursing staff to see Heather, a patient
who is refusing elective coronary angiography following a non-ST
elevation myocardial infarction.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Establish her concerns.
B Take the patient to see a coronary angiography being performed.
C Discuss her decision with family members if Heather agrees.
D Explore alternative treatment options, their risks and benefi ts.
E Explain the benefi ts of the procedure and insist that she must have it done.
A
- A, D, C, E, B
It is necessary to foster a professional relationship with every patient by
establishing rapport and understanding their concerns, and this may lead
to identifying why the patient is refusing the procedure, and possibly how
to overcome this (A). (D) is not incorrect and might allow the patient’s
concerns about the procedure to be answered, albeit indirectly, but is
less eff ective than (A). (C) is also not incorrect but is unlikely to achieve
a resolution, and is less appropriate than exploring the patient’s concerns
directly with the patient. (B) and (E) are clearly incorrect answers and it
is diffi cult to decide which is worst. It is never appropriate to insist on a
patient having a treatment unless they do not have capacity and a ‘best
interests’ decision has been made (E); instead the pros and cons of each
option should be discussed with the patient. This option is probably not
the very worst action, as it stops short of actually going ahead with the
procedure without the patient’s consent (i.e. battery). (B) is probably
marginally worse than (E), as it is completely inappropriate for the patient
and breaches the confi dentiality of another patient at the same time.
10
Q
- You are about to share a list of ward jobs after the consultant
ward round with your SHO on the oncology ward. You both have
plenty of tasks to keep you busy until the end of your shift. The SHO tells
you to delay referring Mrs Wilson to the palliative care team until tomorrow,
as she is likely to need infusion pumps and will create other tasks which
will take too long. You are concerned as she seems to be in pain.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Complete the list of jobs that your SHO has assigned to you before
referring the patient to the palliative team at the end of the day.
B Delegate the task of referring the patient to a nurse although you
know that ‘doctor to doctor’ referrals are expected.
C Complain to your consultant that the SHO is neglecting Mrs Wilson.
D Explain the importance of adequate analgesia in terminal patients to
your SHO and suggest that the jobs be reprioritized.
E Follow your colleague’s instructions and make the referral to the palliative
care team tomorrow.
A
- D, C, B, A, E
Your fi rst duty should be towards your patient; Good Medical Practice also
reminds us to work with colleagues eff ectively to best serve patients’
interests. In this instance you should aim to get the patient referred as
early as possible, even if this means involving the consultant. Clearly,
speaking to the SHO directly is better than involving the consultant if
this can be avoided, hence (D) is better than (C). Involving the nurses
(B) requires that they become involved in a task they are not supposed
to do, and this is therefore less preferential. However, it is better than
(A) which leaves the task (and therefore the patient) until the end of the
day. (E) is clearly the worst as it leaves the patient in pain for the longest
duration.
11
Q
- You are working in a genitourinary medicine clinic. A patient
attends because she believes that she may have contracted an
infection following a recent sexual encounter outside of her long-term
relationship.
Choose the THREE most appropriate actions to take in this situation
A Advise her to begin contact tracing, i.e. informing her regular partner.
B Suggest you will have to inform her long-term partner if she does not.
C Test for HIV as HIV testing is mandatory.
D Advise a blood test for syphilis antibody.
E Promote safe sexual practices.
F Discuss the morality of multiple sexual partners.
G Inform the patient’s GP to ensure adequate community follow-up.
H Ask a phlebotomist to draw the blood sample to avoid the risk of a
needle-stick injury.
A
- A, D, E
Confi dentiality is central to the trust between patients and doctors. The
disclosure of information in the interest of public safety is a complex
issue, requiring a balanced and thoughtful clinical judgement in discussion
with the patient. In this scenario, it is recommended to complete a
sexual diseases screening to rule out common or serious infections (D),
although no disease must be tested for (C). It would be unfair to defer
phlebotomy to another healthcare professional (H) simply because you
are worried. At this stage, it is not appropriate to consider disclosure of
the patient’s sexual encounter to her partner or GP (B) (G), although she
might be encouraged to share this information herself (A). Such clinical
encounters provide the opportunity to promote safe sexual practices
(E), but personal opinions about patients’ sexual practices should remain
private (F).
12
Q
- You have arrived on a ward to review a medical outlier. You
retrieve the patient’s notes from the treatment room after
several wasted minutes searching for them in the notes trolley. You
are exasperated as you risk missing lunch, again, if not en route to the
canteen within ten minutes. The telephone at the nurses’ station rings.
There is no ward clerk. Although the surgical FY1 doctor and his registrar,
a staff nurse, and a physiotherapist are standing at the desk, no one
answers after 20 rings.
Choose the THREE most appropriate actions to take in this situation
A Tell the surgical FY1 doctor to answer the phone.
B Tell the staff nurse that you are in a great hurry and that she/he
should answer the phone.
C Move away from the nurses’ station quickly and let the phone be
answered by someone else.
D Ask the staff nurse whether you can answer the phone and let her/
him know what is needed.
E Pick up the phone and give the handset straight to the staff nurse saying
‘It’s for you’.
F Ask people at the desk whether someone is waiting for a call and
answer the phone if no one volunteers.
G Ask the nurse in charge whether there is a policy on answering phones
on the ward.
H State to all around the desk that the call might be very important for a
relative/carer or directly related to patient care.
A
- D, F, H
This common scenario represents many priorities which must be balanced,
the most important of which is patient care. Ward telephones
should be answered promptly even if it is not an individual’s direct
responsibility because they carry a bleep. The staff nurse may be more
persuaded to help if you have their prior agreement (D). It might just
be easier to answer the phone quickly, work out what the call is about,
and move on (F). You may have unrealistically expected to see a patient
within ten minutes as well as making it to lunch on time. It is often useful
to lead by example, in which case simply expecting others to act may
be unhelpful (A) (B) (C). Only if the diffi culty persists and/or this is a
ward that you are likely to visit again should you need to fi nd out the
policy on answering telephones (G). Giving the handset directly to the
staff nurse (E) would be bad manners and unlikely to provoke a positive
response, particularly as you do not know the urgency of the task he is
currently managing. Ultimately the call might be important and should be
answered, and although (H) is imposing and it might be diffi cult to interrupt
others in the middle of their own jobs, it is the least worst of the
remaining options after (D) and (F).
13
Q
- During your fi rst month working on the neurosurgery ward,
you have become increasingly troubled by your registrar’s ability.
You have seen him misinterpret basic clinical signs. On one occasion
you tried to share your concerns with the consultant in charge
but he discounted them, highlighting the registrar’s natural ability in the
operating room.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Ask your consultant again to consider the registrar’s overall
performance.
B Inform your Educational Supervisor.
C Approach the registrar and ask him whether he would be willing to
receive teaching from you after work.
D Inform the Clinical Director.
E Share your thoughts with another FY1 colleague.
A
- A, B, D, C, E
You must ensure patient safety by raising your concerns, and there is a
fairly clear order of escalation. In this scenario, (A) is better than (B), as it
is more appropriate to formally raise the issue again with the consultant
and reiterate your concerns with specifi c examples of what you believe
has been done incorrectly. It is possible that your assessment is inaccurate
or disproportionate, and discussion with a senior colleague may be helpful
in this respect. In any event, if the evidence is unequivocal, the registrar
will benefi t from the input of a senior clinician. Informing the Clinical
Director (D) represents a greater escalation than your Educational
Supervisor (who is another consultant typically responsible for fewer staff
than the clinical director). It may eventually be appropriate to inform the
Clinical Director, although you should escalate stepwise through the local
hierarchy. It would be ideal to approach the registrar himself; however,
off ering him teaching is unlikely to be constructive and in this case would
not be appropriate (C). If, however, the option was to approach the registrar
and to discuss your concerns further with him, this would have been
the best option. (E) is the worst option as it amounts to gossiping and will
not lead to the problem being resolved.
14
Q
- You are the paediatric FY1 doctor. A nurse asks if you could
speak with the family of a 13-year-old patient, Lenka, who does
not speak any English. Lenka’s family is very angry and they demand that
she is moved away from the neighbouring patient who has been coughing
vigorously throughout the night. You also notice that Lenka appears
to be upset.
Choose the THREE most appropriate actions to take in this situation
A Acknowledge the family’s concern and try to move the patient into a
side room.
B Explain to the patient’s family the low risk of contracting an infection
from neighbouring patients in open bays on the ward.
C Try to establish Lenka’s concerns.
D Try to address the concerns of Lenka’s family fi rst.
E Ask the neighbouring patient if they would be willing to move into a
side room.
F Provide the patient and her family with face masks.
G Ask the ward nurse to address these nursing concerns.
H Provide the neighbouring patient with a face mask.
A
- B, C, D
Good Medical Practice reminds us to listen to patients, and to spend
time with relatives and respond to their concerns and preferences. In
this scenario, where the child does not speak English, you should try to
understand the family’s particular health beliefs before communicating
via them with Lenka to identify her concerns (C) (D). The family may
be unsettled by conditions on the ward, but the neighbouring patient is
unlikely to pose a risk to Lenka (B) and any patients who are at risk of
transmitting infectious diseases would already be isolated. Therefore it is
unnecessary and an inappropriate use of resources to isolate Lenka or
the neighbouring patient (A) (E), or to provide face masks (F) (H). Since
you have begun to speak to the patient’s family, and can respond to their
concerns, it would be unfair to refer them to the ward nurse (G).
15
Q
- You are clerking patients in the Medical Admissions Unit
(MAU). A former colleague approaches and informs you that
his father is one of the patients waiting to be clerked. He asks you to see
his father fi rst.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Report your medical colleague to his Educational Supervisor.
B Refuse your colleague’s request outright.
C Ask the registrar whether he has any preference for which patient you
should see next and, if not, begin with your colleague’s father.
D See your colleague’s father last, as punishment for his unfair request.
E Establish if there is any particular reason why he wants you to see his
father straight away.
A
- E, B, C, A, D
The GMC requires doctors to treat patients fairly and not to discriminate
unfairly between them. In this instance, your colleague may be
abusing his position to gain preferential treatment, but it is possible that
his professional insight has raised a concern which should expedite his
father’s care. For this reason (E) is the best option.
(B) and (C) are diffi cult to choose between and will depend on several
factors not discussed, e.g. the department or other patients. It is important
to weight fairness against working with colleagues, and your registrar
may be able to off er additional insight and help triage the patients
waiting to be clerked (however, this requires involving a likely very busy
registrar with a query that is questionable at best). On balance most
doctors would say it is better to decline your former colleague’s request
if there is no good reason. (A) is unfair and excessive, while (D) is all of
the above and dangerous, and is clearly the worst option.
16
Q
- Lucy is a 24-year-old with Crohn’s disease. On reviewing her
drug chart, you fi nd that multiple doses of medication have
not been given. On questioning the nurse who has been looking after
Lucy since her admission, she says that the patient has been refusing to
take the medication when off ered. However, you have always found the
patient to be pleasant and cooperative. Lucy denies being off ered any
medication by the nurse.
Rank in order the following actions in response to this situation (1 = Most
appropriate; 5 = Least appropriate)
A Report the nurse to the Royal College of Nursing.
B File a clinical incident form for failing to satisfactorily encourage Lucy
to take her medication.
C Suggest that the nurse sits with Lucy and encourages her to take her
medication.
D Change all her medication to intravenous forms.
E Inform the Ward Sister that Lucy has not been receiving her medications,
and ask her to investigate further.
A
- E, B, C, A, D
Failing to give Lucy her medications could put her at unacceptable risk.
There is a suggestion that the nurse has neglected an important duty, and
the Ward Sister should be requested to investigate the matter further,
hence (E) is the best option. (C) also raises the concern with nursing
staff , but only with the nurse involved, and would address the matter if
the problem was patient compliance but not if there was an issue with
the nurse’s dispensing of medication. (B) does not resolve the situation
immediately but goes about initiating the same processes that the Ward
Sister would begin in (E) therefore (B) can be justifi ed as being better
than (C). (A) is incorrect without further corroboration/information.
(D) does not adequately address the failure by the nurse or the patient’s
non-compliance for the future and is potentially dangerous, introducing
unnecessary risk to the patient.