Patient Dilemmas pt3 Flashcards
Dream team is an example of?
Teamwork
Why is teamwork important?
-Accountability
-a better working environment
-learning
Benefits of teamwork
-improves quality of patient care
-enhances patient safety
-reduces length of stay
-reduces work load
-leading to more enjoyable work place
Benefits of teamwork
-increase patient satisfaction
-patients experience more clarity
-increased efficiency, saving money
65% of entry level nurse errors were related to poor clinical decision-making related to…?
professional communication and active listening
How do we communicate?
Non-verbals, verbals, active listening, physical location
Non-verbal/demeanor
eye contact, not hurried, reaching out, convey empathy
Verbals
non-judgmental, open/honest, used humor when appropriate, no jargon
Active listening
address concerns, two-way dialog, include in decision making
Physical location
sitting in a quiet area, bedside,
“If you can’t explain it simply, you don’t understand it well enough”
communication
What is the Triple-aim?
an example of Inter-professional practice
Grit is linked to what?
Inter-professional practice
“Don’t listen to those that say you can’t make a difference”
Inter-professional practice
Ego down/up
Inter-professional practice
Being able to speak up without threat; happens in high performing teams
Inter-professional practice
Everyone teaches and everyone learns; assume positive intent
Inter-professional practice
Most difficult, Know your strengths, Know your weaknesses, Humbling and painful at times
Inter-professional practice
It takes more than one person to change healthcare
Inter-professional practice
Two-way exchange of info between the healthcare provider and the patient
Shared-decision making
Patients condition, clinically appropriate treatment, associated risks, benefits, and tradeoffs
Physician’s perspective; Shared decision making
risks vs. benefits of treatment, add hopes and fear to equation
Patient perspective; Shared decision making
Best research evidence, clinical expertise, patient values & preference
Shared decision making
