Patient Dilemmas pt3

Question 1

Dream team is an example of?

Answer 1

Teamwork

Question 2

Why is teamwork important?

Answer 2

-Accountability
-a better working environment
-learning

Question 3

Benefits of teamwork

Answer 3

-improves quality of patient care
-enhances patient safety
-reduces length of stay
-reduces work load
-leading to more enjoyable work place

Question 4

Benefits of teamwork

Answer 4

-increase patient satisfaction
-patients experience more clarity
-increased efficiency, saving money

Question 5

65% of entry level nurse errors were related to poor clinical decision-making related to…?

Answer 5

professional communication and active listening

Question 6

How do we communicate?

Answer 6

Non-verbals, verbals, active listening, physical location

Question 7

Non-verbal/demeanor

Answer 7

eye contact, not hurried, reaching out, convey empathy

Question 8

Verbals

Answer 8

non-judgmental, open/honest, used humor when appropriate, no jargon

Question 9

Active listening

Answer 9

address concerns, two-way dialog, include in decision making

Question 10

Physical location

Answer 10

sitting in a quiet area, bedside,

Question 11

“If you can’t explain it simply, you don’t understand it well enough”

Answer 11

communication

Question 12

What is the Triple-aim?

Answer 12

an example of Inter-professional practice

Question 13

Grit is linked to what?

Answer 13

Inter-professional practice

Question 14

“Don’t listen to those that say you can’t make a difference”

Answer 14

Inter-professional practice

Question 15

Ego down/up

Answer 15

Inter-professional practice

Question 16

Being able to speak up without threat; happens in high performing teams

Answer 16

Inter-professional practice

Question 17

Everyone teaches and everyone learns; assume positive intent

Answer 17

Inter-professional practice

Question 18

Most difficult, Know your strengths, Know your weaknesses, Humbling and painful at times

Answer 18

Inter-professional practice

Question 19

It takes more than one person to change healthcare

Answer 19

Inter-professional practice

Question 20

Two-way exchange of info between the healthcare provider and the patient

Answer 20

Shared-decision making

Question 21

Patients condition, clinically appropriate treatment, associated risks, benefits, and tradeoffs

Answer 21

Physician’s perspective; Shared decision making

Question 22

risks vs. benefits of treatment, add hopes and fear to equation

Answer 22

Patient perspective; Shared decision making

Question 23

Best research evidence, clinical expertise, patient values & preference

Answer 23

Shared decision making