Patient Dilemmas

Question 1

Who is Florence Nightingale?

Answer 1

Linked to patient advocacy

Question 2

What is supporter, promoter and spokesperson linked to?

Answer 2

Patient advocacy

Question 3

What are the components of patient advocacy?

Answer 3

-empathy for patient
-showing compassion
-taking care of patients (protecting them)
-prioritizing patient health
-defining patient rights

Question 4

Anesthesiology is apart of what?

Answer 4

Patient safety

Question 5

“Critical Incident” technique was borrowed form?

Answer 5

Aviation

Question 6

What is “critical incident” apart of?

Answer 6

Patient safety

Question 7

Institute of Medicine considers ______ “indistinguishable
from the delivery of
quality health care.”

Answer 7

Patient safety

Question 8

IOM

Answer 8

Institution of Medicine

Question 9

Anger is…?

Answer 9

the most difficult mood to control; it can be energizing, exhilarating, and even seductive

Question 10

Behavioral, cognitive, and emotional skills can be _____?

Answer 10

Acquired

Question 11

Emotional skills require____?

Answer 11

Self-awareness

Question 12

The 4 R’s relate to TSA and what?

Answer 12

Patient conflict

Question 13

What are the 4 R’s?

Answer 13

-Recognize
-Respond with Respect
-Resolve and manage
-Reflect