Patient Communication

Question 1

What is communication?

Answer 1

use of words, writing, or other commonly understood symbols to send a message to a receiver. The receiver then provides feedback that indicates an interpretation of the message

Question 2

Feedback

Answer 2

shows that the receiver ensures that the intended message was received

Question 3

Interference

Answer 3

can interfere with communications and the receiver understanding the intended message, can be internal thoughts of external distractions

Question 4

labeling

Answer 4

a preconceived notion or thought of a person that may or may not be true

Question 5

Empathy

Answer 5

understanding and appreciating the patients experiences

Question 6

sympathy

Answer 6

sharing the pts feelings or emotional state in relation to the illness.

Question 7

Active listening

Answer 7

defined as hearing the words that your pt is saying as well as paying attention to the significance of those words to the pt.
Watching facial expressions, body language, cultural cues, and assessing the pts mental status

Question 8

eye contact

Answer 8

maintain good eye contact with your pt and try to stay at the same eye level with them. shows interest in the person

Question 9

Positioning near the pt.

Answer 9

avoid towering over the pt. the pt is less likely to feel secure enough to provide information because you are viewed in an authoritarian role

Question 10

public distance

Answer 10

> 12 ft

Question 11

Social Distance

Answer 11

4-12 feet

Question 12

personal space

Answer 12

1.5 to 4 feet

Question 13

Communication will fail if one of these exist…

Answer 13

• Prejudice - (prejudge)
  • Lack of Empathy - (empathy is trying to “appreciate” what someone is going through)
  • Lack of Respect - (using titles, avoiding eye contact, not listening, etc.)
  • Lack of Privacy - (best private place is the back of the ambulance), (never assume if it is ok if other family members are present during the patient interview).
  • External Distracters - (radios, equipment, pets)
  • Internal Distracters - (previous calls, stresses)