Passenger Handling and Customer Service

Question 1

Limit to pet carriers in the cabin?

Answer 1

One per person

Question 2

May a celebrity animal occupy a seat?

Answer 2

Yes except exit row

Question 3

Limit to service emotional support animals?

Answer 3

3. No (just not in exit seats) FOM 9-64

Question 4

Passengers may not be on the aircraft on the ground for greater than __ hour(s) without an opportunity to deplane (domestic flights)

Answer 4

3 hours FOM 8-26

Question 5

Passengers must have water, food, and lavatories available if on the ground for more than____

Answer 5

Doors Closed/Landing + 90 Minutes (begins food/water service and must be completed no later than 2 hours after main cabin door closed FOM 8-27

Question 6

Does Endeavor allow any person who appears to be intoxicated to board its aircraft? YES / NO

Answer 6

No

Question 7

The captain may authorize the flight attendant to offer complimentary liquor if the flight is delayed longer than __ hour(s)

Answer 7

1 hour FOM 9-1

Question 8

Guidance for PA announcements during delays such as Irregular Operations (IROP) can be found in chapter __ of the FOM

Answer 8

chapter 9 FOM 9-12 through FOM 9-16

Question 9

Only alcoholic beverages purchased from or provided by the company maybe consumed on board the aircraft? True / False

Answer 9

True

Question 10

The following passengers may NOT be seated in an exit row:
A.
B.
C.

Answer 10

A. Can’t operate the door
B. Cannot read/understand instructions
C. Under 15 years old

Question 11

____ are authorized to jumpseat internationally on Endeavor flights, and only with OCC authorization

Answer 11

Endeavor Employees FOM 9-46 and FOM 9-50

Question 12

____ may occupy the flight deck jumpseat if seats are still available in the cabin

Answer 12

Endeavor Employees FOM 9-49