Part 3 Flashcards
Which of the following techniques its commonly brainstorming session to rank the ideas generated form least to most important?
A. Benchmarking
B. Decision making technique
C. Nominal group technique
D. Brainstorming
Nominal group technique
The percentage of antibiotics administered immediately prior to open reduction internal fixation (ORIF) surgeries or percentage of deliveries accomplished by cesarean section are both examples of a(n) ________.
A. Outcome measure
B. Data measure
C. System measure
D. Process measure
Process measure
The incidence of postoperative wound infections occurring in ORIF procedures in which antibiotics were and were not utilized is an example of a(n) ________.
A. Data measure
B. Process measure
C. System measure
D. Outcome measure
Outcome measure
A type of PI team that constructs relatively simple and quick “fixes” to improve work processes without going through the complete PI cycle is called a ________.
A. Cross-functional team
B. Rapid improvement team
C. Functional team
D. TQM team
Rapid improvement team
A PI team that involves staff from more than one department, service area, or discipline is called a ________.
A. Functional team
B. Cross-functional team
C. TQM team
D. Rapid improvement team
Cross-functional team
A PI team role responsible for championing the effectiveness of PI activities in meeting customers’ needs and for the content of a team’s work is the ________.
A. Team leader
B. Team recorder or scribe
C. Team member
D. Team facilitator
Team leader
A PI team role responsible for maintaining the records of a team’s work during meetings, including any documentation required by the organization, is the _________.
A. Team facilitator
B. Team recorder or scribe
C. Team member
D. Team leader
Team recorder or scribe
A PI team role primarily responsible for ensuring that and effective and formants performance improvement process occurs by serving and advisor and consult to the PI team, remaining in neutral nonvoting member, suggesting alternative PI methods and techniques to keep the team on target and moving forward, maintaining group dynamics, acting as coach and motivator for the team, assisting in consensus building when necessary, and recognizing team and individual achievements is the __________.
A. Team leader
B. Team recorder or scribe
C. Team member
D. Team facilitator
Team facilitator
A description of the ideal end state or a description of the best way a process under review by a team should function is called the ________.
A. Team charter
B. Team vision
C. Team mission
D. Team charge
Team vision
Which of the following is a set of initiatives that are to be undertaken to achieve performance improvement goals?
A. Agenda
B. Action plan
C. Ground rules
D. Mission statement
Action plan
