Part 17

Question 1

The stage of project team development in which conflicts emerge is called?

A. Collaborative teamwork
B. Cautious affiliation
C. Competitiveness
D. Harmonious cohesiveness

Answer 1

Competitiveness

Question 2

The stage of project team development in which team members learn to communicate and collaborate is called _________.

a. Cautious affiliation
b. Competitiveness
c. Harmonious cohesiveness
d. Collaborative teamwork

Answer 2

Harmonious cohesiveness

Question 3

This planning technique provides a structure that requires the project team to identify the order and projected duration of activities needed to complete a project:

a. Pie chart
b. PERT chart
c. Gantt chart
d. Flowchart

Answer 3

PERT chart

Question 4

Rob is the project manager of a large PI initiative for a large hospital corporation. As part of his duties, he is consistently reviewing there current status of the project and ensuring that activities are meeting their timeline. If Rob finds that activities are not meeting their timeline, he initiates changes to help the project to get back on track. What phase of project management is Rob performing?

A. Closure
B. Execution
C. Monitoring and controlling
D. Initiation

Answer 4

Monitoring and controlling

Question 5

During which of Lewin’s phases of change, does the change the organization has made become the new normal?

A. Unfreezing
B. Thawing
C. Freezing
D. Moving

Answer 5

Freezing

Question 6

What is one way healthcare organizations can combat the resistance to change commonly experienced by employees during a transition?

a. Communicate all aspects of the change with employees
b. Communicate the change with high level leaders only
c. Inform employees that change is happening without explanation
d. Remain silent about the change until it is ready to be implemented

Answer 6

Communicate all aspects of the change with employees

Question 7

Lewin labeled the three phases of change as. unfreezing, moving, and freezing, What are the other names that these three phases are referred to as?

A. Beginning, changing, and altering
B. Transition, thawing, and ending
C. Thawing, altering, ending
D. Ending, Transition, and beginning

Answer 7

Ending, Transition, and beginning

Question 8

Employee__________ more readily occurs when employees are informed of the change and are educated on the reason for the change.

a. Acknowledgement
b. Buy-in
c. Vision
d. Reinforcement

Answer 8

Buy-in

Question 9

After a healthcare organization has realized some short-term wins or gains toward process change, the sense of urgency may wane. It is important for the organization to stay focused on the goal and to incorporate activities that sustain the sense of urgency for the change. This is an example of which accelerator of change?

A. Form a strategic vision and initiatives
B. Sustain acceleration
C. Generate short-term wins
D. Enable action by removing barriers

Answer 9

Sustain acceleration

Question 10

A PI team has been tasked with implementing a workflow change in their hospital. The team has put together materials that describe the proposed improvement in great detail, including flowcharts to map out the new workflow. Which of Kotter’s accelerators to change is the team using to facilitate initiative?

a. Create a sense of urgency
b. Generate short-term wins
c. Enable action by removing barriers
d. Enlist a volunteer army

Answer 10

Create a sense of urgency