Part 2

Question 1

Joint Commission requires healthcare organizations to appoint a _________ group to oversee organization-wide PI activities.

A. Process redesign
B. Leadership
C. Systems engineering
D. Benchmarking

Answer 1

Leadership

Question 2

Which of the following terms is used to identify a variety of methods PI team can use to accomplish their goals?

A. QI toolbox techniques
B. QI actions
C. PI skills
D. PI processes

Answer 2

QI toolbox techniques

Question 3

Which of the following is quality improvement methodology that uses statistics for measuring variation in a process with the intent of producing error-free results.

A. Systems thinking
B. Lean
C. Six-Sigma
D. HRO

Answer 3

Six-Sigma

Question 4

Root-cause analysis is a key technique used in which quality improvement methodology?

A. Six-Sigma
B. HRO
C. Systems thinking
D. Lean

Answer 4

Lean

Question 5

_________ is the steps in which focused data are collected and analyzed, changes are incorporated, the new process is implemented, and staff are educated about the new process.

A. Benchmarking
B. Leadership
C. Process redesign
D. Systems engineering

Answer 5

Process redesign

Question 6

Performance improvement data collection results that fall outside the established _________ often trigger further study or more focused data collection on a performance measure.

A. Benchmark
B. Cyclical model
C. Flowchart
D. Process

Answer 6

Benchmark

Question 7

The state licensing bureau recently conducted a survey at community hospital. During this review, the surveyors determined that the hospital was not meeting its established standard for timely operative report documentation, this situation presents the hospital with a(n):

A. Opportunity for improvement
B. Systems thinking problem
C. High reliability issue
D. Cyclical process issue

Answer 7

Opportunity for improvement

Question 8

The foundations of care giving, which include building, equipment, professional staff, and appropriate policies are included in what area of performance measurement?

A. Outcomes
B. Processes
C. Benchmarks
D. Systems

Answer 8

Systems

Question 9

The interrelated activities in healthcare organizations, which promote effective and safe patient outcomes across services and disciplines within an integrated environment, are included in what area of performance measurement?

A. Systems
B. Outcomes
C. Benchmarks
D. Processes

Answer 9

Processes

Question 10

The final results of care, treatment, and services in terms of the patient’s expectations, needs, and quality of life —– which may be positive and appropriate or negative and diminishing —- are included in what area performance measurements?

A. Systems
B. Outcomes
C. Benchmarks
D. Processes

Answer 10

Outcomes