Part 2 ( Barriers to Commander Situational Awareness) Chapter 14: Mission and Goals

Question 1

It is vitally important that all responders working at an emergency incident scene be on the

Answer 1

same page

Question 2

If personnel are unclear of the mission and goals, or if they are unfocused and lose sight of the mission and goals, ______ can suffer.

Answer 2

SA

Question 3

_________ is improved when everyone has a clear understanding of the mission and the goals to be accomplished

Answer 3

incident scene safety

Question 4

Ideally, supervisors would articulate the mission, commonly called the _____, to responders and set goals, which may also be called ______

Answer 4

strategy, benchmarks

Question 5

A responder with a large ego coupled with fragile self-esteem may not adjust the initial mission and goals our of _____. ____ of being accused of implementing a flawed plan, ___ of failure, or _____ of embarrassment for being perceived as a failure

Answer 5

Fear

Question 6

A supervisor who recognizes the cues and clues and understands things are getting worse and stays committed to a flawed plan is doing so from a very powerful psychological drive - _______. Responders/commanders may feel a need to have this at the incident scene

Answer 6

control

Question 7

Responders need to continually assess the ______ of goals. A supervisor may set multiple goals and it is imperative that he verifies the goal has been completed. If the supervisor sets a goal that a certain task is going to be accomplished in a certain timeframe, then he needs to conduct a check in when the allotted time has passed.

Answer 7

progress

Question 8

A ____ ___ should be raised if the expected progress has not been made and the supervisor should ask why the goal was not accomplished within a certain time frame

Answer 8

warning flag

Question 9

if the anticipated progress has been made, it serves as validation the supervisors _____ is working

Answer 9

plan

Question 10

Part of future modeling/mental modeling future events involves setting mental goals with anticipated deadlines. If the goal progress is not aligning with the deadlines, then _________

Answer 10

something is wrong

Question 11

______ progress to goals helps commanders maintain SA

Answer 11

benchmarking

Question 12

________ establish expectation for job performance and duties in advance of an emergency. As responders arrive, they know what they should be doing under normal operating conditions. This helps in the development of team and incident SA by creating a shared mental model (I.E. getting everyone on the same page)

Answer 12

SOPS/SOGS

Question 13

Resilient problem solvers are good when faced with a unique or novel issue that is not covered by SOPS. When this occurs, it is imperative for responders that are deviation from the standards to communicate the deviation to the supervisors along with an explanation for the variation

Answer 13

true

Question 14

When something atypical is occurring that requires a unique or novel solution, communicating what that something is _____ that all the responders can adjust their expectations accordingly. If the situation encountered is not covered in SOPS and requires deviation, the rule is to _______

Answer 14

ensure, communicate

Question 15

Error creep has been called several different names like

Answer 15

• standardization of deviant behavior
• mission creep
• drifting into failure

Question 16

_____ is one of the most dangerous barriers to SA because of the stealthy way it can implant itself within the entire organization.

Answer 16

Error Creep

Question 17

This occurs when an organization makers operational or safety mistakes, often small and seemingly harmless, repetitively over a period of time without consequence. The lack of consequence leads personnel to a false set of confidence that they are doing their jobs properly and safely. This best describes

Answer 17

error creep

Question 18

A consequence of error creep can be ________ - short cutting standard procedures or best practices under the belief that no harm will come as a result

Answer 18

complacency

Question 19

Repetitive performance of tasks causes responders to create habits that become automatic under stress. Building habits of performing tasks while following __________ can help avoid error creep

Answer 19

best practices

Question 20

When a casualty event occurs and if the organization
falls under the jurisdiction of federal Occupational Safety and Health Administration regulations, the wake up call may come in the form of a comprehensive review of the ______ policies, procedures, and practices. The review may reveal the errors if the error is truly a violation of OSHA law.

Answer 20

department

Question 21

OSHA’s charge is not to uncover or address operational flaws that are covered by ____ or ______ regulations

Answer 21

state, or local

Question 22

A casualty event may result in private ____ _____ seeking culpability form the organizational leaders

Answer 22

civil litigation

Question 23

A solution to remove the blinders and see the errors in time to prevent a catastrophe is rooted in a SA best practice that you might use before you ever have an emergency. Perform a ______ ______

Answer 23

Safety evaluation

Question 24

To identify and correct error creep, an organization can agree to have a comprehensive, independent 3rd party evaluation completed. The evaluator should possess considerable knowledge about best practices and be thoroughly versed on contributing factors that lead to near misses, catastrophe events, flawed in SA, and poor decision making. This person should serve as a ___ ___ with the objective in trying to help you identify your errors and make recommendations for how to fix the errors prior to a casualty event

Answer 24

friendly face