Part 2 ( Barriers to Commander Situational Awareness) Chapter 14: Mission and Goals Flashcards
It is vitally important that all responders working at an emergency incident scene be on the
same page
If personnel are unclear of the mission and goals, or if they are unfocused and lose sight of the mission and goals, ______ can suffer.
SA
_________ is improved when everyone has a clear understanding of the mission and the goals to be accomplished
incident scene safety
Ideally, supervisors would articulate the mission, commonly called the _____, to responders and set goals, which may also be called ______
strategy, benchmarks
A responder with a large ego coupled with fragile self-esteem may not adjust the initial mission and goals our of _____. ____ of being accused of implementing a flawed plan, ___ of failure, or _____ of embarrassment for being perceived as a failure
Fear
A supervisor who recognizes the cues and clues and understands things are getting worse and stays committed to a flawed plan is doing so from a very powerful psychological drive - _______. Responders/commanders may feel a need to have this at the incident scene
control
Responders need to continually assess the ______ of goals. A supervisor may set multiple goals and it is imperative that he verifies the goal has been completed. If the supervisor sets a goal that a certain task is going to be accomplished in a certain timeframe, then he needs to conduct a check in when the allotted time has passed.
progress
A ____ ___ should be raised if the expected progress has not been made and the supervisor should ask why the goal was not accomplished within a certain time frame
warning flag
if the anticipated progress has been made, it serves as validation the supervisors _____ is working
plan
Part of future modeling/mental modeling future events involves setting mental goals with anticipated deadlines. If the goal progress is not aligning with the deadlines, then _________
something is wrong
______ progress to goals helps commanders maintain SA
benchmarking
________ establish expectation for job performance and duties in advance of an emergency. As responders arrive, they know what they should be doing under normal operating conditions. This helps in the development of team and incident SA by creating a shared mental model (I.E. getting everyone on the same page)
SOPS/SOGS
Resilient problem solvers are good when faced with a unique or novel issue that is not covered by SOPS. When this occurs, it is imperative for responders that are deviation from the standards to communicate the deviation to the supervisors along with an explanation for the variation
true
When something atypical is occurring that requires a unique or novel solution, communicating what that something is _____ that all the responders can adjust their expectations accordingly. If the situation encountered is not covered in SOPS and requires deviation, the rule is to _______
ensure, communicate
Error creep has been called several different names like
- standardization of deviant behavior
- mission creep
- drifting into failure
_____ is one of the most dangerous barriers to SA because of the stealthy way it can implant itself within the entire organization.
Error Creep
This occurs when an organization makers operational or safety mistakes, often small and seemingly harmless, repetitively over a period of time without consequence. The lack of consequence leads personnel to a false set of confidence that they are doing their jobs properly and safely. This best describes
error creep
A consequence of error creep can be ________ - short cutting standard procedures or best practices under the belief that no harm will come as a result
complacency
Repetitive performance of tasks causes responders to create habits that become automatic under stress. Building habits of performing tasks while following __________ can help avoid error creep
best practices
When a casualty event occurs and if the organization
falls under the jurisdiction of federal Occupational Safety and Health Administration regulations, the wake up call may come in the form of a comprehensive review of the ______ policies, procedures, and practices. The review may reveal the errors if the error is truly a violation of OSHA law.
department
OSHA’s charge is not to uncover or address operational flaws that are covered by ____ or ______ regulations
state, or local
A casualty event may result in private ____ _____ seeking culpability form the organizational leaders
civil litigation
A solution to remove the blinders and see the errors in time to prevent a catastrophe is rooted in a SA best practice that you might use before you ever have an emergency. Perform a ______ ______
Safety evaluation
To identify and correct error creep, an organization can agree to have a comprehensive, independent 3rd party evaluation completed. The evaluator should possess considerable knowledge about best practices and be thoroughly versed on contributing factors that lead to near misses, catastrophe events, flawed in SA, and poor decision making. This person should serve as a ___ ___ with the objective in trying to help you identify your errors and make recommendations for how to fix the errors prior to a casualty event
friendly face
