Part 2

Question 1

When a company undertakes a Six Sigma project they must start by investing in:

Answer 1

Their employees (Training & Awareness)

Question 2

The person who sponsors the Six Sigma project.

Answer 2

Champion

Question 3

Manager or member of the operational team that currently has responsibility for the part of the business about to be improved.

Answer 3

Process Owner

Question 4

Regular ______________ is vital throughout the six sigma project.

Answer 4

Communication

Question 5

Every Six Sigma project will follow the same process in a systematic and uniform method known as:

Answer 5

DMAIC

Question 6

DMAIC stands for:

Answer 6

Define, Measure, Analyze, Improve, Control

Question 7

This stage of DMAIC is where the starting point metrics are recorded to baseline the current performance level and constraints of the process to be worked upon.

Answer 7

Measure

Question 8

This stage reviews the metrics, and using a variety of tools, gains an understanding of the cause and effects interactivity within the system being looked at.

Answer 8

Analyze

Question 9

This uses the information found in your analysis and develops possible solutions.

Answer 9

Improve

Question 10

Sometimes a need arises where no existing process for undertaking an activity or achieving a customer-needed output exists. In this case you would use _______ instead of DMAIC.

Answer 10

DMADV

Define, Measure, Analyze, Design and Verify