Part 1 Flashcards
How many DPMO are there at the 5th Sigma Level
233 Defects per million opportunities
How many DPMO are there at the 1st Sigma Level
690,000 Defects per million opportunities
“Six Sigma” measures the capability of a process to perform defect-free work with a failure rate of:
3.4 parts per million
In statistics, ________ is a measure that is used to quantify the amount of variation or dispersion of a set of data values.
Sigma
How many DPMO are there at the 3rd Sigma Level
66,807 Defects per million opportunities
_____ refers to a difference from the expected or likely outcome.
Variation
Lean Methodology works on the basis of improving quality by:
Eliminating waste
Defining the _________ includes what the customers’ requirements are for product and what their expectations are: both positive and negative.
Voice of the Customer (VOC)
Reducing poor quality is accomplished by:
• Understanding who your customers are
• Understanding customer feedback, called
the Voice of the Customer
• Prioritizing issues
(PDCA) Cycle stands for:
Plan , Do, Check, Act
The Six Sigma problem solving strategy all begins with a simple equation:
y = f(x)
For y = f(x), the Y represents:
The desired outcome, result, or goal you want to achieve.
Six Sigma team formation typically consists of:
Stakeholders, executives, champions, and team members (yellow belts) who are led by a green belt or black belt.
Six Sigma designates clear roles for people within the project using:
Colored Belts
By using _____________________, organizations can discover internal problems that may or may not be apparent.
research and data collection
How many DPMO are there at the 2nd Sigma Level
308,538 Defects per million opportunities
The goal of Six Sigma is improved:
Process performance and increased customer satisfaction
“Quality” is not about products being accurate as you see it, but rather:
As the customer sees it
In Lean, _____ is unevenness in work demand or work flow.
Mura
How many DPMO are there at the 4th Sigma Level
6,210 Defects per million opportunities
How many DPMO are there at the Six Sigma Level
3.4 Defects per million opportunities
“The objective of an organization is the optimization of the total system and not the optimization of individual subsystems.”
Theory of optimization
How can you collect data to determine the needs of the customer and the Voice of the Customer?
Surveys, interviews, in person, focus groups, email, or phone
What is Six Sigma?
A Sigma is a term used to denote variance from the mean average of an event.
