Part 1

Question 1

How many DPMO are there at the 5th Sigma Level

Answer 1

233 Defects per million opportunities

Question 2

How many DPMO are there at the 1st Sigma Level

Answer 2

690,000 Defects per million opportunities

Question 3

“Six Sigma” measures the capability of a process to perform defect-free work with a failure rate of:

Answer 3

3.4 parts per million

Question 4

In statistics, ________ is a measure that is used to quantify the amount of variation or dispersion of a set of data values.

Answer 4

Sigma

Question 5

How many DPMO are there at the 3rd Sigma Level

Answer 5

66,807 Defects per million opportunities

Question 6

_____ refers to a difference from the expected or likely outcome.

Answer 6

Variation

Question 7

Lean Methodology works on the basis of improving quality by:

Answer 7

Eliminating waste

Question 8

Defining the _________ includes what the customers’ requirements are for product and what their expectations are: both positive and negative.

Answer 8

Voice of the Customer (VOC)

Question 9

Reducing poor quality is accomplished by:

Answer 9

• Understanding who your customers are
• Understanding customer feedback, called
the Voice of the Customer
• Prioritizing issues

Question 10

(PDCA) Cycle stands for:

Answer 10

Plan , Do, Check, Act

Question 11

The Six Sigma problem solving strategy all begins with a simple equation:

Answer 11

y = f(x)

Question 12

For y = f(x), the Y represents:

Answer 12

The desired outcome, result, or goal you want to achieve.

Question 13

Six Sigma team formation typically consists of:

Answer 13

Stakeholders, executives, champions, and team members (yellow belts) who are led by a green belt or black belt.

Question 14

Six Sigma designates clear roles for people within the project using:

Answer 14

Colored Belts

Question 15

By using _____________________, organizations can discover internal problems that may or may not be apparent.

Answer 15

research and data collection

Question 16

How many DPMO are there at the 2nd Sigma Level

Answer 16

308,538 Defects per million opportunities

Question 17

The goal of Six Sigma is improved:

Answer 17

Process performance and increased customer satisfaction

Question 18

“Quality” is not about products being accurate as you see it, but rather:

Answer 18

As the customer sees it

Question 19

In Lean, _____ is unevenness in work demand or work flow.

Answer 19

Mura

Question 20

How many DPMO are there at the 4th Sigma Level

Answer 20

6,210 Defects per million opportunities

Question 21

How many DPMO are there at the Six Sigma Level

Answer 21

3.4 Defects per million opportunities

Question 22

“The objective of an organization is the optimization of the total system and not the optimization of individual subsystems.”

Answer 22

Theory of optimization

Question 23

How can you collect data to determine the needs of the customer and the Voice of the Customer?

Answer 23

Surveys, interviews, in person, focus groups, email, or phone

Question 24

What is Six Sigma?

Answer 24

A Sigma is a term used to denote variance from the mean average of an event.