Part 1: Fundamental Techniques in Handling People

Question 1

Don’t _______, ________ or _______.

Answer 1

Don’t criticize, condemn or complain.

“If You Want to Gather Honey, Don’t Kick Over the Beehive.”

“Any fool can criticize, condemn and complain- and most fools do. But it takes character and self-control to be understanding and forgiving.”

“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance, and kindness.”

Question 2

The Big Secret of Dealing with People.

Answer 2

Give honest and sincere appreciation.

“Dr. Dewey said that deepest urge in human nature is the ‘desire to be important.”

“The deepest principle in human nature is the craving to be appreciated.”

“I am hearty in my approbation and lavish in my praise.”

Question 3

He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way

Answer 3

Arouse in the other person an eager want.

“The only way on earth to influence other people is to talk about what they want and show them how to get it.”