PAPER 3- Bullet Point 4

Question 1

describe seeing staff as an asset

Answer 1

• seen as most important resource, and valuable
  • Maslow said
  • Mayo said that social interactions and relationship motivate staff
  • paternalistic and democratic leadership
  • stakeholder approach

Question 2

describe seeing staff as a cost

Answer 2

• staff seen as purely a cost to be minimised
  • low rates of pay - no incentives, piece rate
  •Taylor says staff should be payed by piece rate, and should earn their wages
  • shareholder approach
  • short termist

Question 3

benefits of seeing staff ass asset

Answer 3

• greater staff retention

- morale and culture improves, increase productivity

Question 4

drawbacks of seeing staff as an asset

Answer 4

• expensive - training, higher rates of pay,

* in short term, may not see benefits

Question 5

benefits of seeing staff as cost

Answer 5

• satisfy shareholders

* cost minimisation- high profit margins

Question 6

drawbacks of seeing staff as a cost

Answer 6

•high staff turnover - training waste of £, worse customer service
•

Question 7

different types of flexible working

Answer 7

• part time/ zero hour contract -
• home-working -
• outsourcing -
• flexible hours -
• multi skilling - staff are allowed to carry out a variety of tasks rather than specialise
• job sharing -