PAPER 3- Bullet Point 4 Flashcards
1
Q
describe seeing staff as an asset
A
- seen as most important resource, and valuable
• Maslow said
• Mayo said that social interactions and relationship motivate staff
• paternalistic and democratic leadership
• stakeholder approach
2
Q
describe seeing staff as a cost
A
- staff seen as purely a cost to be minimised
• low rates of pay - no incentives, piece rate
•Taylor says staff should be payed by piece rate, and should earn their wages
• shareholder approach
• short termist
3
Q
benefits of seeing staff ass asset
A
- greater staff retention
- morale and culture improves, increase productivity
4
Q
drawbacks of seeing staff as an asset
A
- expensive - training, higher rates of pay,
* in short term, may not see benefits
5
Q
benefits of seeing staff as cost
A
- satisfy shareholders
* cost minimisation- high profit margins
6
Q
drawbacks of seeing staff as a cost
A
•high staff turnover - training waste of £, worse customer service
•
7
Q
different types of flexible working
A
- part time/ zero hour contract -
- home-working -
- outsourcing -
- flexible hours -
- multi skilling - staff are allowed to carry out a variety of tasks rather than specialise
- job sharing -