Outcome Measurement

Question 1

 Production Model

Answer 1

o Basic Framework to categorize control variable f.e. goals and indicators

Question 2

The Importance of Outcomes

Answer 2

 “Success” of public services should not only be limited to efficiency (outputs) but also the effectiveness of activities
 Outcomes are most important for legitimizing the public sector towards the people

Question 3

Setting up an outcome model and outcome-oriented indicator system

Answer 3

1. Draft an outcome model (system dynamic)
   a. Reflect on outcome model (based on products or legal basis)
2. Define goals on the different (results) level
   a. Clarify existing and explicit goals
   b. Categorize goals into throughput/implementation, output and impact/outcome goals
   c. Goals might be qualitative or quantitative, and as precise and determined as feasible
3. Explore indicators to grasp goals
   a. No goal without indicator, no indicator without goal
4. Plan for measurement of indicators
   a. Define method
   b. Define periodicity
   c. Define execution responsibility
   d. Estimate costs for measurement

Question 4

Methods of outcome measurement

Answer 4

 Methods of evaluation like:
o Quantitative surveys
o Qualitative empirical studies
o Example: Outcomes of the new police law on the interior security
 Methods of management control like:
o Key performance indicators
o Customer feedbacks / complaint management
o Example: annual security measurement (obj. and subj.)

Question 5

Performance contracts ROLES

Answer 5

 Political Role:
o Preparation of the performance contracts on a national level happens through the ministries/departments
o Define political-normative objectives in a strategic plan
o Does not interfere in the type of way how the objectives are achieved
 Administrative Role:
o Preparation of the performance contracts on a communal level happens through the administration
o Fulfills the objectives

Question 6

 Production Model

Answer 6

-

Question 7

Output vs. Outcome Control Model

Answer 7

-

Question 8

Trade-off within layers of control Model

Answer 8

-

Question 9

Performance management tools and outcome measurement Model

Answer 9

-

Question 10

Outcome measurement and evaluation in a management cycle Model

Answer 10

-

Question 11

Planned measures in the layers of control model

Answer 11

Needs/Values
Objectives
Product Plan
Resources Plan

-> Administrative Performance

Question 12

Real measures in the layers of control model

Answer 12

Administrative Performance ->

Consumption of Resources
Real Outputs
Real Outcomes
Real Impact