Our Impact 1

Question 1

We are emotionally intelligent

Answer 1

• strive to understand ourselves and others
• actively listen to the needs, perspectives and concerns of others, and use this understanding to respond in an emotionally intelligent manner
• recognize and value differences in background, thinking, and approaches to work
• care about the mental well-being of others

Question 2

All members: We use emotional awareness to communicate effectively

Answer 2

• aware of my own emotions and biases and their impact on my interactions and decisions
• take the time to listen before responding, and ask questions to ensure understanding
• adjust my tone, language and body language and emotions to ensure the best outcome
• treat others with respect, compassion and consideration
• challenge colleagues who label or speak negatively of others
• put myself in others’ shoes and try to see things from their perspective, including their lived experiences
• strive to remain calm in stressful situations, and respond in an appropriate manner

Question 3

Supervisor/Sgt/Staff: We are inclusive in our communications

Answer 3

• communicate openly and respectfully, even if it’s difficult
• adapt my message and delivery to ensure it resonates with the audience
• hold the team members accountable for communicating respectfully and effectively amongst themselves and others
• champion an inclusive culture and diversity and trust in which differences are valued
• seek to understand the underlying reasons for others’ emotions, actions or concerns and actively support their mental well-being
• take action to calm others in stressful situations