OS Flashcards
How will an operating model make teams more efficient?
Teamwork.
Become world class teams.
Consistency and agility.
What is consistency?
Enables basic and repeatable tasks to work seamlessly.
What is agility?
Respond quickly to business dynamics and customer needs.
Agility enables innovation and problem-solving activities, so that each team can make the most of opportunities and being powered to solve challenges locally.
Why is standardization good?
Processes and metrics can be bad for any business, if they are excessive or inappropriate.
Companies are getting more and more complex. They are more system taking place and this company is quickly become internally focused with people working harder and harder but it’s spending a lot of their time or no value adding activities.
Our operating model has a target to achieve the correct balance of standardization versus uniqueness .
Is a standard operating model applicable to all the divisions, and does one size fits all?
Well, one size does not fit. All we must recognize the common elements of the breaking model framework such as a standard organization, process ownership and digital enablement. Variations will have to be considered.
What is the metro map?
It is high-level representation of our operating model, showing organizational responsibilities colors, and the key workflows performed in the company. The metro stop.
It is the starting point to align everyone and organization on the same level of understanding and vocabulary related to our operations
What are key processes?
Keep processes are the next level of the tail under the metro map. They represent the minimum level of the tail needed to describe how a team of people work together on transactional and executional activities. They provide job description, as well as a complete picture of how the job interfaces with all other members of the team.

What are the key responsibilities as a process owner
Process owners are responsible for managing the key processes from end to end
Who owns the PL
 the division owns the PNL
Do the functions represent all employees
Yes, every employee will either belong to a function or a general manager
What are delivery functions?
Direct sales, PSDTLM tech project, engineer and tech delivery
What are enablement functions?
HSC, IT, FIEN, OS, HR, legal, P, and SC, SC, OI, marketing, and general management
What is the delivery function?
It is a function that is focused on delivering product and services to our clients, and it sits within a division, for example, PSD and direct sales
What is an enablement function?
It is a function that is focused on supporting the business, and may side within the division or outside the division at the basin. for example, HSE, IT, HR
How can we assess the organizational and process health of a Geo unit?
By the operating model maturity. ProCat audits.
How many levels of performance metrics do we have? 
The levels are from M1 to M5
What does M1 metric?
M1 is business process level metrics that describe organization, white business outcomes
With the corporate strategic goals
Describe M2 process
M2 is key process metrics that describe the end of process outcomes that influence and drive M1 metrics
What is M3 performance metrics?
M3 is soup process metrics that describe soup processes performance outcomes that influence and drive M2 metrics
 what are M4 metrics?
 For metrics are activity metrics that describe the outcomes of critical activities, tests or steps within the subprocess that influenced and drive M3 value metrics
 What is the M5 factor
And five desk or transaction metrics that describe the outcomes of critical tasks or transactions within the activities that influence and drive, and for metrics
What are performance metrics?
Performance metrics are quantifiable measures that are used to track and assess the status of a specific business process
What are KPI’s?
Keep your eyes are selected performance metrics, which are given a specific performance target not all performance metrics become KPI
 what are KPO’s
KPO’s are selected KPI, which become SLP3 objectives, which typically have a performance incentive associated to achieving them.
