Organize Work / Use Documentation Flashcards
All describe vehicles built before the introduction of the modern unibody EXCEPT
- mostly full frame
- mild steel
- basic electrical systems
- larger and safer
Larger and safer
Contains spray booth, prep area, and mixing room
Refinishing area
Contains body hammers, Dollie’s, dents removal tools, and sanding equipment
Cosmetic repair area
Contains frame repair equipment, three dimensional measuring system, and GMA welder
Structural repair area
Contains a vacuum, pressure washer, and polishing equipment
Detailing area
Make sure supplement are completed and approved
Estimator
Evaluated condition of incoming parts
Parts manager
Maintain compliance with government regulations
General manager
Parts removal for access
Autobody and collision technician
Monitors and maintains shop quality
Production manager
Applied anti-corrosion treatment
Automotive refinishing technician
Completes quality checklist review
Automotive detailer
All describe the responsibilities of a collision repairer EXCEPT
- ensuring that all safety items are in working order
- repairing the vehicle to the insurance company’s specifications
- meeting or exceeding the customer’s expectations
- restoring the structural integrity of the vehicle
Repairing the vehicle to the insurance company’s specifications
A shop that improperly repairs a vehicle in which of the following categories may be liable for any failure that may occur as a result?
- safety
- structural integrity and durability
- performance and appearance
- all of the above
All of the above
All describe way to avoid potential conflicts in a collision repairer EXCEPT
- by reaching a compromise with the customer
- by performing a post repair inspection
- by test driving the vehicle before delivery to the customer
- by detailing the vehicle upon completion
By reaching a compromise with the customer
Following the acronym, LEARN. Is a strategy used to ensure good active listening skills. What does it stand for?
- listen, keep eye contact, act like you care, remind yourself not to interrupt, and notify and clarify with the speaker
- learn the issue in advance, keep eye contact, act like you care, remind yourself not to interrupt, and notify and clarify with the speaker.
- listen, keep eye contact, act like you care, remind yourself not to interrupt, and nod “yes” to the speaker continuously
- listen, keep eye contact, argue when prompted, remind yourself not to interrupt, and notify and clarify with the speaker
listen, keep eye contact, act like you care, remind yourself not to interrupt, and notify and clarify with the speaker
Minimum insurance coverage required to operate a motor vehicle in BC
Basic liability coverage
Covers damage to your vehicle if you are at fault for a crash
Collision coverage
Covers damage to your vehicle for fire, theft, vandalism, etc
Comprehensive coverage
How. An a technician ensure that production deadlines are met?
- By taking rest breaks through the day
- by constantly asking others for help
- by having good organizational skills
- by talking to technicians
by having good organizational skills
How can a technician in ensure that their tools and equipment are in proper worker order
- By sharing them with other workers
- by repairing them before each job
- by checking them annually
- by performing regular maintenance
By performing regular maintenance
How should a damaged vehicle be positioned in a repair stall?
- backed in so the trunk can be used as storage
- as far forward in the stall as possible
- in the centre of the stall with even space all around
- with plenty of working space around the damaged area
With plenty of working space around the damaged area
What does the term, cycle time refer to?
- how long it takes for back ordered parts to arrive after being ordered
- the amount of time from when the customer brings the vehicle to when they pick it up
- the amount of time it takes to perform a thorough analysis of the damage
- how many repairs a collision repair shop can complete in one month
The amount of the time from when the customer brings the vehicle to when they pick it up
What is the first step in the repair process?
- check the replacement parts
- identify hidden damage
- analyze the repair
- measure for damage
Analyze the repair
When should replacement parts be checked
- as they are required
- before starting repairs
- after repairs are completed
- during final assembly
Before starting repairs
Where should tools that are no longer required for the job be stored?
- placed on a workbench
- stowed under the vehicle
- returned to the tool box
- stored in the trunk
Return to the tool box
Which is considered unproductive time?
- Repeated trips to a tool box
- pre painting replacement parts
- checking all replacement parts
- positioning vehicle for repair
Repeated trips to a tools box
Who has direct responsibility for selecting the best method of repairs
Tech
Insurer
Employer
Customer
Technician
Tech A says that damage reports may be called repair estimates
Tech B says that damage report maybe called a damage appraisal
A
B
Both
Neither
Both
Tech A says that one function of a damaged vehicle report prevent misunderstanding between the repairer and customer
Tech B says that one function of a damage report is to document authorization to repair the vehicle
A
B
Both
Neither
Both
Print based estimating and software based estimating systems
- list labour units for straightening parts
- contain part prices and part number
- are typically updated weekly
- are typically laid out rear to front of the vehicle
Contain part prices and part numbers
All describe fun of software based estimating EXCEPT
- store claim related documentation
- list labour units required to replace parts
- integrate OEM position statements, recalls and TSBs
- provide pre and post repair data scans
Provide pre and post repair data scans
Technician A says that labour rates are used to determine how much time it will take to replace a parts
Tech B says the labour rate is the dollar amount charged per flat rate unit
A
B
Both
Neither
B
The customer pays a fixed price
Flat rate
Labour units determined by the estimator
Flat rate judgment time
The customer is charged hourly for the work being done
Straight time
Labour unit come from estimating guided
Fixed flat rate
What symbol typically denotes a judgment time
*
@
~
“Inc”
*
Tech A says that a damaged vehicle report report header should contain contact information for the repairer facility
Tech B says that a damage report should contain the vehicle owners contacts information
A
B
Both
Neither
Both
Tech A says that a damaged vehicle report report may contain the claim number assigned to the loss by the insurance company
Tech B says that a damage report may contain a blank to record the date of the accident
A
B
Both
Neither
Both
All describe a vehicle information that should be included on the damage reports EXCEPT
- production date
- VIN
- body style
- dealership information
Dealership information
Technician A says that the production date indicates the model year.
Technician B says that the production date may be important for parts ordering
A
B
Both
Neither
B
How many characters are there in a modern VIN
12
17
14
19
17
Tech A says not listing a particular vehicle option can result in the wrong repair procedure or parts being used
Tech B says the paint code location is standard on all makes and models
A
B
Both
Neither
A
Tech A says that it may be important to know which seat belts were in used at the time of the collision
Tech B says that knowing what the vehicle collided with may be helpful when writing a damage reports EXCEPT.
A
B
Both
Neither
Both
All should be determined during an initial inspection EXCEPT
Direct damage
Indirect damage
Pre existing damage
Hidden damage
Hidden damage
Technician A says related prior damage is when the previously damaged part is outside of the repair area
Technician B says unrelated prior damage is when the previously damaged part is in or directly adjacent to the repair area.
A
B
Both
Neither
Neither
An “appearance allowance” means to perform minor cosmetic repairs
True
False
False
Remove and reinstall all components of an assembly
O/H
To replace a part
R&R
Reuse of the same part
R&I
All considered like kind and quality ( LKQ ) EXCEPT
- explain what is included and what is not included in the operation
- provide special safety and vehicle protection caution
- list common mechanical procedures
- list labour times for model-specific procedures
List labour time for model specific procedures
The following are true except:
- Smog causes respiratory diseases
- Smog damages crops, natural vegetation & buildings
- Smog raises the risk of developing certain types of cancer
- All are true
All are true
The lowest layer of earths atmosphere, rising to 11k above the earth, called the
- troposphere
- hemisphere
- mesosphere
- stratosphere
Troposphere
The troposphere is composed primarily of
- nitrogen and oxygen
- oxygen and acetylene
- hydrogen and oxygen
- pollutants
Nitrogen and oxygen
The automotive refinishing emission regulation bylaw
- a specified maximum VOC material concentrations.
- Specifies equipment and operation parameters, and technician training
- specific monitoring, record keeping and reporting
- all of the above
All of the above
The following is emitted during abrasive paint removal
- volatile organic compound VOCs
- carbon monoxide CO
- sulphur oxides SOx
- particulate matter PM
Particulate matter PM
During what automotive refinishing procedures are VOCS likely NOT present
- Dying and curing operation
- paint application
- surface preparation
- masking procedures
Masking procedures
VOCs are all EXCEPT
- VOC are emitted from cleaning solvents and paint reducers
- VOC emissions combine with Nitrogen Oxides and sunlight to produce ground level ozone ( smog )
- VOCs are emitted primarily from paint resins and pigments
- VOCS produce organic gases such as propane benzene
VOC are emitted primarily from paint resins and pigments
Paint manufacturers VOC emission range
- are provided by the paint manufacturer in Product information sheets
- are accurate only if products are mixed and applied as records the paint manufacturer
- can be compared to the maximum allowable VOC content stated in Appendix 1 of the regulation to determine if the product will compliant
- all of the above
All of the above
Access and supporting documentation should be kept at least 3 ______ after the date of preparation or receipt
Day
Weeks
Months
Years
Years
A spray booth must be activated at all times while spraying and until the coating reaches a ________ state
- tape free
- dust free
- fully cured
- tack free
Dust free
In order to comply with VOC guidelines which of the following procedures should be followed
- proper gun setting as set out by manufacturer
- proper cleaning and maintenance of spray equipment
- all of the above
All of the above
When cleaning spray application equipment ____________ must be utilized
- A enclosed spray gun wash system
- B low emission spray gun cleaner
- both
- none of the above
Both
When storing materials containing VOC a _______ container must be used
- closed
- new
- plastic
- large
Closed
Record keeping and reporting requirements include
- product technical information log
- daily weekly coating log
- recycling and disposal log
- refinishing equipment maintenance log
- training log
- all of the above
All of the above
To complete a product technical information log an operator may require access to
- the technical data sheets for the products used in the shop
- the operators training records
- the daily weekly coating log
- all of the above
The technical data sheets for the products used used in the shop
A recycling and disposal log must include EXCEPT
- the condition of the works or other equipment observed during the inspection or maintenance
- the date and time of the inspection of maintenance
- the condition of frame pulling equipment
- the name and signature of the person who is responsible and able to verify the information contained in the record
The condition of frame pulling equipment
The operator must provide a record of the environmental training program and certification completed by the operator and each technician engaged in automotive refinishing operation
True
False
True
A facility can be fined ______ per day for failing to keep applicable administrative record
- 10,000
- 20,000
- 100,00
- 200,00
200,000
