Organizational Structure & Design

Question 1

is a system that outlines how certain activities are directed in order to achieve the goals of an organization.

Answer 1

organizational structure

Question 2

allocates employees designated
work roles and responsibilities and helps management to
coordinate and control activities

Answer 2

organizational structure

Question 3

also determines how information/communication flows between levels within the company.

Answer 3

organizational structure

Question 4

degree to which tasks in the organization are divided into separate jobs with each step completed by a different person.

Answer 4

work specialization

Question 5

functional, product, geographical, process, customer

Answer 5

departmentalization

Question 6

a process involving decisions about 6 key elements

Answer 6

organizational Design

Question 7

clarifies who reports to whom

Answer 7

chain of command

Question 8

the number of employees who can be effectively
and efficiently supervised by a manager.

Answer 8

span of control

Question 9

which decision making is concentrated at upper levels in the organization.

Answer 9

centralization

Question 10

when an organization relegates decision making to managers who are closest to the action.

Answer 10

decentralization

Question 11

jobs within the organization are standardized and the
extent to which employee behavior is guided by rules and procedures.

Answer 11

formalization

Question 12

6 key elements about process involving decisions
Format: answer1, answer2, …

Answer 12

work specialization, departmentalization, chain of command, span of control, centralization and decentralization, formalization

Question 13

is the process of organizing job duties, tasks, and responsibilities to maintain job satisfaction and employee
engagement.

Answer 13

job design

Question 14

is a constant, ongoing process because the global environment of roles, responsibilities, employee needs and the market is constantly changing.

Answer 14

job design

Question 15

seeks to increase both the number of tasks a worker does and the control the worker has over the job.

Answer 15

job enrichment

Question 16

job specialization alternatives:
Format: answer1, answer2, …

Answer 16

job rotation, job enlargement, job enrichment, Job characteristics approach/job design, work teams

Question 17

Common Bases of Departmentalization:
Format: answer1, answer2, …
Acronym: FPCL

Answer 17

by function, By Product, By Customer, By Location

Question 18

Forms of Departmentalization:
Format: answer1, answer2, …
Acronym: FGPPC

Answer 18

functional departmentalization, geographical departmentalization, product departmentalization, process departmentalization, customer departmentalization

Question 19

+ Efficiencies from putting together similar specialties and
people with common skills, knowledge, and orientations
+ Coordination within functional area
+ In-depth specialization
- Poor communication across functional areas
- Limited view of organizational goals

Answer 19

functional departmentalization

Question 20

+ More effective and efficient handling of specific regional
issues that arise
+ Serve needs of unique geographic markets better
- Duplication of functions
- Can feel isolated from other organizational areas

Answer 20

geographical departmentalization

Question 21

+ Allows specialization in particular products and services
+ Managers can become experts in their industry
+ Closer to customers
- Duplication of functions
- Limited view of organizational goals

Answer 21

product departmentalization

Question 22

+ More efficient flow of work activities
- Can only be used with certain types of products

Answer 22

process departmentalization

Question 23

+ Customers’ needs and problems can be met by
specialists
- Duplication of functions
- Limited view of organizational goals

Answer 23

customer departmentalization

Question 24

the continuous line of authority that extends from upper levels of an organization to the lowest levels of the organization — clarifies who reports to whom.

Answer 24

chain of command

Question 25

the concept that a person should have one boss and should report only to that person.

Answer 25

unity of command

Question 26

a clear definition of authority in the organization.

Answer 26

scalar principle

Question 27

the number of employees who can be effectively and efficiently supervised by a manager.

Answer 27

span of control

Question 28

Establishing the Chain of Command: Format: answer1, answer2, ...

Answer 28

unity of command, scalar principle, span of control

Question 29

the rights inherent in a managerial position to tell people what to do and to expect them to do it.

Answer 29

authority

Question 30

the obligation or expectation to perform.

Answer 30

responsibility

Question 31

take responsibility for one’s action.

Answer 31

accountability

Question 32

is the type of authority that reflects superior-subordinate relationships characterized by the power of decision making.

Answer 32

line authority

Question 33

refers to the right to advice on improving the effectiveness for line employees in performing their duties.

Answer 33

staff authority

Question 34

– Are more expensive because of the number of managers involved. – Foster more communication problems because of the number of people through whom information must pass.

Answer 34

tall organizations

Question 35

– Lead to higher levels of employee morale and productivity. – Create more administrative responsibility for the relatively few managers. – Create more supervisory responsibility for managers due to wider spans of control.

Answer 35

flat organizations

Question 36

Power that has been legitimized by the organization.

Answer 36

authority

Question 37

The process by which managers assign a portion of their total workload to others.

Answer 37

delegation

Question 38

– To enable the manager to get more work done by utilizing the skills and talents of subordinates. – To foster development of subordinates by having them participate in decision making and problem solving.

Answer 38

reason for delegation

Question 39

Distributing Authority: format: step1, step2, step3

Answer 39

assigning responsibility, granting authority, creating accountability

Question 40

Conglomerate or H-form (Holding) Design ______ consists of a set of unrelated businesses with a general manager for each business.

Answer 40

organization

Question 41

is similar to product departmentalization.

Answer 41

holding-company design

Question 42

Conglomerate or H-form (Holding) Design _______is based on the allocation of resources across companies in the portfolio.

Answer 42

coordination

Question 43

Conglomerate or H-form (Holding) Design _______has produced only average to weak financial performance; has been abandoned for other approaches.

Answer 43

design

Question 44

Organizational members and units are grouped into functional departments.

Answer 44

functional (U form) design

Question 45

* Requires coordination across all departments. * Promotes a narrowing functional rather than broader organizational focus * Tends to promoter centralization * Is common in smaller organizations

Answer 45

functional (U form) design

Question 46

– Is based on multiple businesses in related areas operating within a larger organizational framework; following a strategy of related diversification. – Activities are decentralized down to the divisional level; others are centralized at the corporate level. – The largest advantages of the ________ design are the opportunities for coordination and sharing of resources.

Answer 46

divisional or M-form (multidivisional) design

Question 47

- There is strong environmental pressure. - There are large amounts of information to be processed. - There is pressure for shared resources. - The ________ creates a multiple command structure in which an employee reports to both departmental and project managers.

Answer 47

matrix design

Question 48

– Is based on two or more organization design forms such as a mixture of related divisions and a single unrelated division. – A __________________ IS A FRAMEWORK THAT USES MORE THAN ONE REPORTING STRUCTURE AT THE WORKPLACE. - In a ___________________, employees are asked to work on multiple projects and report to multiple bosses.

Answer 48

hybrid organizational structure

Question 49

are made of teams working towards a common goal while working on their individual tasks. They are less hierarchical and they have flexible structures that reinforce problem-solving, decision-making and teamwork.

Answer 49

team-based organizational structures

Question 50

is a temporary or permanent collection of geographically dispersed individuals, groups, organizational units, or entire organizations that depend on electronic linking in order to complete the production process

Answer 50

virtual organization

Question 51

is any organization that prioritizes personal and professional growth through knowledge transfer.

Answer 51

learning organization

Question 52

Reminder: additional notes to enrich your mind further ARE NOT INCLUDED HERE (NO NEED TO ANSWER CORRECTY

Answer 52

REMINDER ONLY