Introducing Management

Question 1

A business, government agency, hospital,
university, or
any other type of organization.

Answer 1

Enterprise

Question 2

A group of people working together in structured and
coordinated fashion to achieve a set of goals.

Answer 2

Organization

Question 3

A set of activities directed at an organization’s
resources to achieve organizational goals in an
EFFICIENT AND EFFECTIVE manner.

Answer 3

Management

Question 4

All _____________ use four basic resources from the
environment

Answer 4

Organization

Question 5

Four basic resources from the environment: Ans, Ans, ….

Answer 5

Human resources, Financial resources, Physical, Information

Question 6

“Doing things right”

• Getting the most output for
  the least inputs.

Answer 6

Efficiency

Question 7

“Doing the right things”

• Attaining organizational
  goals

Answer 7

Effectiveness

Question 8

The differentiation of managers into three basic categories— top, middle, and first-line

Answer 8

Levels of management

Question 9

Levels of management: Top to Bottom
Format: First, Second, …

Answer 9

Top managers, Middle managers, First-line managers

Question 10

Areas of Management: Left to Right
Format: First, Second, …

Answer 10

Marketing, Finance, Operations, Human resources, Administration, Other

Question 11

The relatively small group of executives who manage the overall
organization. They create the organization’s goals, overall strategy,
and operating policies.
* Vice presidents, CEO, CFO

Answer 11

Top managers

Question 12

Primarily responsible for implementing the policies and plans
developed by top managers. They also supervise and coordinate
the activities of lower-level managers.
* Plant manager, division head, operations

Answer 12

Middle managers

Question 13

Supervise and coordinate the activities of operating employees.
* Supervisor, coordinator, office managers

Answer 13

First-line managers

Question 14

Managerial Functions/Organizational hierarchy
Answer : Top to Bottom
Format: First, Second, …

Answer 14

Top managers, Middle managers, First-line supervisors

Question 15

Managerial Functions/Organizational hierarchy
Answer : Left to Right
Format: First, Second, …

Answer 15

Planning, Organizing, Leading, Controlling

Question 16

Sell the product and work in new-product development, promotion, and
distribution.

Answer 16

Marketing managers

Question 17

Undertake accounting, cash management and investments

Answer 17

Financial managers

Question 18

Control production, inventory, quality, and plant layout

Answer 18

Operations managers

Question 19

Hire and develop employees; planning, recruiting and selecting, training and
development, retention

Answer 19

Human resource managers

Question 20

Not associated with any particular management specialty; specialist with basic
familiarity of all functional areas

Answer 20

Administrative managers

Question 21

Public relations, research and development, social media specialist

Answer 21

Other types of managers

Question 22

Those necessary to accomplish or understand the specific kind of
work being done in an organization
* Keeping up to date with changes in tax codes

Answer 22

Technical skills

Question 23

The manager’s ability to visualize the most appropriate response to
a situation
* Understanding the relationship between declining sales and new
product development

Answer 23

Diagnostic skills

Question 24

The manager’s ability to correctly recognize and define problems
and opportunities and to then select an appropriate course of action
to solve problems and capitalize on opportunities
* Stopping production because of a quality issue

Answer 24

Decision-making skills

Question 25

The manager’s abilities to both effectively convey ideas and
information to others and to effectively receive ideas and
information from others
* Verbal and nonverbal, writing emails, reports and proposals

Answer 25

Communication skills

Question 26

The ability to communicate with, understand, and motivate both
individuals and groups

Answer 26

Interpersonal skills

Question 27

The manager’s ability to think in the abstract
* Determining the use of next-generation technology

Answer 27

Conceptual skills

Question 28

The manager’s ability to prioritize work, to work efficiently, and to
delegate appropriately
* Making deadlines; postponing one activity to meet demands of
higher priority activity

Answer 28

Time-management skills

Question 29

− Assumes that problems can be approached using rational,
logical, objective, and systematic ways
− Requires the use of technical, diagnostic, and decision-making
skills and techniques to solve problems

Answer 29

The science of management

Question 30

− Making decisions and solving problems using a blend of
intuition, experience, instinct, and personal insights
− Using conceptual, communication, interpersonal, and time-
management skills to accomplish the tasks associated with
managerial activities

Answer 30

The art of management