Organizational Communication

Question 1

What is an organization?

Answer 1

an hierarchy group of 50 or more people to complish a goal or achieve something.

Question 2

What is “culture?”

Answer 2

a social construction that is regconized by the other people in the culture. ( values, traditions, language, diversity, history, goals, climate)

Question 3

What is “culture?” (questions)

Answer 3

• Are organizations cultures?
• Are organizations like cultures?
• Can we study organizations as if they were cultures?

Question 4

What are theories of Organizational Culture?

Answer 4

-Organizational cultures are created, perpetuated, and changed through communication

Question 5

What is the importance of being able to “read” organizational culture?

Answer 5

• Organiztional culture= $$$
• can predicy performance
• can foretell future
• before employment : is this really a place you want to work?

Question 6

What is the history of Organizational Communication Theory? (what approaches)

Answer 6

• Classical approaches
• Human Relations approaches
• The human resources perspective

Question 7

What is the classical approaches to O Comm?

Answer 7

-based in the “machine meatphor”

>specialization, replaceability, standardization, predictable

Question 8

What did the founders focus on? O Comm

Answer 8

-Focused on power, order, hieracrhy, division of labor, work desgin, vertical and downward flow of communication

Question 9

When was the classical approach used?

Answer 9

Industural revoluation

Question 10

What is Mc Gregor’s Theory X and Y?

Answer 10

he created the term “theory X” and “Theory Y” to describe a style of work

Question 11

What is Theory X mean?

Answer 11

• the average person works as little as possible.
• people lack ambition, dislike responsibility, and prefer to be lead
• workers are self centered and don’t have the needs of the organization in mind (resist change)

Question 12

What does theory x says about management?

Answer 12

management is responsible for organization, control, and the economic interest of the organization

• employees must be directed and controlled
• without this management, people would be passive or even resistant to organizational needs (punishment)

Question 13

What is the Human Relations Approach?

Answer 13

-focus on social factors and satisfaction of the human needs of the worker (1930’s)

Question 14

Who thought of Human Relations Approach?

Answer 14

McGregor (1960)

Question 15

?

Answer 15

-Mcgregor believed that these Theory X beliefs are widely held, but incorrect

Question 16

What is Theory Y?

Answer 16

• Managment: work is as natural as play or rest
• external control and threat of punishment are not the only ways to achieve organizational goals
• people can exercise self-diraction and self-control
• commitment to organizational objectives is sufficient motivation
• the average person can learn to accept responibility and even seek out

Question 17

What does theory y says about management?

Answer 17

• satisfaction and self-actualization can be sufficient rewards to motivate achievement
• humans are naturally imaginative and creatifve by nature
• therefore the tools to solve organzational probelms are distributed widely ( not just in management)

Question 18

Under what conditions are managment theory Y?

Answer 18

the intellectual potential of the average human behavior are only partially utilized

Question 19

What theory did McGregor think we could all be managaged under?

Answer 19

Theory Y

Question 20

What is Human Resources Perspective?

Answer 20

• recognized abuses of both classical appraoches and human relations approaches
• combines some elements of both
• employees are seen as assets who contribute to organization goals
• Example: Rensis Liket’s System IV

Question 21

What was Likert’s system 1-5?

Answer 21

System I: the exploitive authoritative organization

• motivation through fear and threats
• downward ( inaccurate) communication

Question 22

System 2?

Answer 22

the benevolent authoritative organization

• motivation through ecomince and ego rewards
• top down decision making and control
• does not value expliting the worker
• managers believe the authiortative style “best of the worker”

Question 23

System 3?

Answer 23

the consultative organization

• decisions still made the top
• employees are consulted
• highlevel of comunication

Question 24

System 4?

Answer 24

the paticipative organization
-decision making by all organziation members
goals are established by groups
-control is at all organzational levels
-communications is upward, downward, and horizontal
-values all members contruibration

Question 25

Likert’s System IV break down

Answer 25

System I: Tells
System II: Sells
System III: Consults
Systems IV: Joins