Organization of Health Care Systems and Levels of Care Flashcards
1
Q
Essential components of health care systems
A
- “…A good health system delivers quality services to all people, when and where they need them.”
- a robust financing mechanism;
- a well-trained and adequately paid workforce;
- reliable information on which to base decisions and policies;
- well maintained facilities and logistics to deliver quality medicines and technologies
2
Q
characteristics of the organization of health care service delivery
A
- The mix of organizations that provide health-care services;
- The division of activities among these organizations;
- The interactions among these organizations and their relationship with the rest of the political and economic environment—especially how they get the resources they need to continue to exist;
- The internal administrative and management structures and processes of these organizations.
3
Q
in the ideal health care delivery system:
A
- Patients’ clinical information is available
- Patient care is coordinated
- There is clear accountability for the total care
- Patients have access
- Providers are culturally competent and responsive
- The system is continuously innovating
- If we do not want the status quo, how do we want health care to be delivered? The Commission has identified six attributes of an ideal health care delivery system, each of which has been demonstrated to be an important driver of high performance:
- 1.Patients’ clinically relevant information is available to all providers at the point of care and to patients through electronic health record systems.
- 2.Patient care is coordinated among multiple providers, and transitions across care settings are actively managed.
- 3.Providers (including nurses and other members of care teams) both within and across settings have accountability to each other, review each other’s work, and collaborate to reliably deliver high-quality, high-value care.
- 4.Patients have easy access to appropriate care and information including after hours; there are multiple points of entry to the system; and providers are culturally competent and responsive to patients’ needs.
- 5.There is clear accountability for the total care of patients.
- 6.The system is continuously innovating and learning in order to improve the quality, value, and patients’ experiences of health care delivery.
4
Q
Regionalization and coordination of services vs dispersed services
A
- Regionalization and coordination of services in a defined area (primary care base)
- Dispersed services – with more value on tertiary services, and more direct access to specialists.
- British NHS – an example of regionalized care
- 2/3 of UK physicians are GPs.
- Secondary care – specialists, usually in hospital based clinics, consultants
- Tertiary care sub-specialists – immunologists, pediatric hematologists, transplant specialists
- Hospitals and provider placement follows population calculations – i.e. what number of people, with particular demographics, require what number of providers, at what level.
- Dispersed model in the US – less structured approach, less oversight, regulation and guidance form government.
- Patients can access specialists directly.
- 2nd tier specialists like internists and pediatricians function as primary care providers, and have provided hospital as well as out patient care. Which is changing now, with use of hospitalists. Even with pediatricians and internists as PC providers, this only accounts for 1/3 of US providers.
- Hospitals in US do not operate within a secondary and tertiary classifications, with many private hospital offering highly specialized services to attract patients and providers. Not efficient, or high quality.
- While it may offer greater flexibility of services and convenience - top-heavy with specialists, expensive, fragmented often uncoordinated care.
5
Q
American health care is delivered by a “cottage industries”
A
- fragmentation at national, state, community, and practice levels
- no single national entity or set of policies guiding the health care system
- states divide their responsibilities among multiple agencies,
- providers in the same community, caring for the same patients, often work independently
- primary care system is struggling
- Health care delivery in the United States has long been described as a “cottage industry,” characterized by fragmentation at the national, state, community, and practice levels. There is no single national entity or set of policies guiding the health care system; states divide their responsibilities among multiple agencies, while providers practicing in the same community and caring for the same patients often work independently from one another. Furthermore, the fragile primary care system is on the verge of collapse. This report from The Commonwealth Fund Commission on a High Performance Health System examines the problem of fragmentation in our health care delivery system, particularly at the community level, and offers policy recommendations to stimulate greater organization.
6
Q
US health care systems in the US
A
- Tend to follow a dispersed model
- With fragmented systems of care
- Only 1/3 physicians are generalists/PCP (PAs and NPs tend to be more likely to provide primary care)
- Many medium size hospitals offer a broad range of services.
- Fewer procedures -> higher complication rates
- High importance on patient autonomy, choice, convenience
- Proportion of PAs providing primary care services? NPs?
7
Q
The US fragmented system
A
- patients and families navigate unassisted
- poor communication and lack of clear accountability
- the absence of peer accountability,
- quality improvement infrastructure,
- clinical information systems
- high-cost, intensive medical intervention is rewarded more than higher-value primary care
- In our fragmented system:
- patients and families navigate unassisted across different providers and care settings, fostering frustrating and dangerous patient experiences;
- poor communication and lack of clear accountability for a patient among multiple providers lead to medical errors, waste, and duplication;
- the absence of:
- peer accountability,
- quality improvement infrastructure,
- clinical information systems
- These deficiencies foster poor overall quality of care;
- high-cost, intensive medical intervention is rewarded over higher-value primary care, including preventive medicine and the management of chronic illness
8
Q
How and why did health care develop as a “dispersed” model of care in the US?
A
- Biomedical model of health care (illnesses have discrete pathophysiological causes that can be treated and eradicated with specific treatments)
- Financial incentives (favoring specialist procedure oriented care, gov’t support of hospital expansion)
- Professionalism (sovereignty of physicians as pre-eminent authorities on health care, reliance on presumed responsibility for acting in patients’ best interests and self-regulation)
- Growing awareness of importance of PC in last few decades (1970s…) with inclusion of psychosocial, family, cultural, environmental contributions to health and disease. More than physiology and anatomy, pathogens, and genetic hiccups.
- -Burton-Hill Hospital Construction Act (1946) – to expand hospital capacity rather than development of ambulatory services. Also supported residency training. Medical AND nursing practice shifted to hospital rather than community base.
- Professionalism - US is unique in not having as much government regulation of health care resources, hospital resources, allocation and training of health care workers (specialists vs generalists), coordination of public health and medical care services.
- US has provided financing without as much oversight and control over health services.
- Physicians were relied on to determine need and development of facilities and services, which with the influence of the biomedical paradigm and financial incentives structured to favor specialist and hospital centered care led to emphasis of tertiary care over primary care base. The AMA exerted considerable power over the organization, financing, and delivery of medical in the US
9
Q
how much care is needed for 1000 adults in one month?
A
- 750 – sick or injured (one or more episodes/mo.)
- 250 – visited physician at least once
- 9 – admitted to hospital
- 1 – referred to university medical center
10
Q
“levels” of care
A
- Primary – common problems, preventive care (80-90% of patient visits)
- Secondary – specialized care, hospital care
- Tertiary – treatment of rare and complex disorders
11
Q
tertiary care
A
- Less common, but more costly problems
- Overemphasis on the tertiary care apex of the triangle creates a mismatch between resources and the prevalence and incidence of health problems.
- There is a direct relationship between the frequency with which a provider or facility performs a specialized procedure, and the quality of the outcome for the patient. (D.Barr; Health Policy)
- i.e. A rural hospital with 3 cases of _______ per year….
12
Q
characteristics of “primary care”
A
- Initial contact
- Continuous care
- Comprehensive
- Coordination of care
- In the US -> Primary Care includes family practice, general internists, general pediatricians, PAs, generalist nurse practitioners
- Integrated, accessible health care
- Maintain sustained relationship with patients, in context of family and community.
13
Q
benefits of primary care
A
- Preventive care
- Adherence to treatment
- Appropriate treatment per indications
- Reduced hospitalizations
- Patient satisfaction with care
- Improved indicators (IMR, LE, $)
14
Q
Care coordination
A
- “Gatekeeping” preventing inappropriate visits to specialists or for unnecessary procedures
- Tracking and follow-up – making sure that acute and specialty care is followed up on, that high risk pts get the recommended screening and management, etc
- Advocate for patient – assist pt (with hospitals, specialists, insurers) in getting the needed care
- Provide assistance with navigating health care systems – educate and advise pts how to get the care they need
15
Q
How can we fix fragmented care?
A
- Patient incentives. Patients should be given incentives to choose to receive care from high-quality, high-value delivery systems. This requires performance measurement systems that adequately distinguish among delivery systems. Payment…
- Regulatory changes. The regulatory environment should be modified to facilitate clinical integration among providers. Limit unnecessary duplication of facilities and services
- Accreditation. There should be accreditation programs that focus on the six attributes of an ideal delivery system we have identified. Payers and consumers should be encouraged to base decisions on payment and provider networks on such information, in tandem with performance measurement data.
- Provider training. Current training programs for physicians and other health professionals do not adequately prepare providers to practice in an organized delivery system or team-based environment. Provider training programs should be required to teach systems-based skills and competencies, including population health, and be encouraged to include clinical training in organized delivery systems.
- Government infrastructure support. We recognize that in certain regions or for specific populations, formal organized delivery systems may not develop on their own. In such instances, we propose that the government play a greater role in facilitating or establishing the infrastructure for an organized delivery system, for example through assistance in establishing care coordination networks, care management services, after-hours coverage, health information technology, and performance improvement activities.
- Health information technology. Health information technology provides critical infrastructure for an organized delivery system. Providers should be required to implement and utilize certified electronic health records that meet functionality, interoperability, and security standards, and to participate in health information exchange across providers and care settings within five years.