Organisational Psychology

Question 1

What is motivation?

Answer 1

It is an internal drive to act, it is how engaged and driven you are on a specific action.

Question 2

What does the level of motivation determine?

Answer 2

Choice of goal
Intensity or drive
How persistent you are at obtaining said goal

Question 3

What is behavior based off of according to early psychologists?

Answer 3

Instincts, fear, and curiosity

Question 4

What is behaviour based off of according to behaviourists?

Answer 4

Rewards

Question 5

What are the 3 basic needs for motivation?

Answer 5

Relatedness, competence, and autonomy

Question 6

What is the difference between extrinsic motivation, and intrinsic motivation

Answer 6

Intrinsic motivation is working for a internal reward (Feeling good), and you are more likely to enjoy this work.

Motivation towards a external reward, without this external stimulus this motivation will disappear.

Question 7

What is reinforcement?

Answer 7

The idea that rewarded behaviours will be repeated, and punishment should stop a behaviour.

Question 8

True or false?

Extrinsic rewards have been related to intrinsic motivation.

Answer 8

True!

Question 9

What is the goal setting theory?

Answer 9

Motivation is highest when goals a challenging but obtainable, while also getting regular feedback, and progress reports.

Question 10

What are six important parts of sustainable motivation?

Answer 10

Goals
Effort
Persistence 
Feedback
Satisfaction 
Seek out new goals

Question 11

What is procrastination?

Answer 11

An emotional reaction from a task. Which will make someone want to put it off

Question 12

What is a work-life balance?

Answer 12

It is about how you feel, if you enjoy how much work you are doing in comparison to your relaxing/ life time

Question 13

What is a conflict? (Work)

Answer 13

Conflict is when two things interfere with each other and cause issues.

Question 14

What is role transition? and why is it important?

Answer 14

Role transition is the crossing of boundries from one role to another.

Question 15

What are roles?

Answer 15

A role is a set of expectations of how someone is supposed to behave in a given situation. E.g. work environment (role) vs home (role).

Question 16

True or false? A unexpected role transition can be emotionally triggering.

Answer 16

True! Role transitions can be emotionally triggering, so when one happens unexpectedly this can cause irritation.

Question 17

True or False? Some integration of two or more roles can be beneficial.

Answer 17

True! For example, using work skills to help out others at home or visa versa.

Question 18

What are some important “life friendly” strategies that organisations can use?

Answer 18

Flexibility 
Leave
Child/elder care
The right to switch off after work 
Supportive and flexible supervisors

Question 19

What are some important strategies for decreasing conflict?

Behavioural?
Temporal?
Physical?
Communicative?

Answer 19

Behavioural: Prioritising
Temporal: Time management
Physical: Separation of spaces
Communicative: Clear expectations

Question 20

Why is communication and feedback important?

Answer 20

It can help with building bonds, increase decision making, and also help having a common mindset and goal.

Question 21

What does it mean by decoding?

Answer 21

It is how someone will interpret information, how they understand what you are saying.

Question 22

What are the two communication channels?

Answer 22

Verbal: Oral, recorded or in person.

Non-verbal: Symbols, body language etc.

Question 23

What are the 4 styles of communication?

Answer 23

Passive; failure to assert self

Aggressive; humiliate and dominate

Passive-aggressive; sarcastic and angry wont say why

Assertive; clear and respectful, in control and good at listening

Question 24

How can communication between people be improved?

Answer 24

Think of the purpose, balance effective and efficient speaking. Also make sure to be an active listener, listen attentively and talk into account what the other person is saying.

Question 25

What is an argument?

Answer 25

It is a disagreement between two or more people, due to poor communication.

Question 26

What are the types of arguments/conflict?

Answer 26

Dysfunctional

Constructive

Question 27

What is a constructive argument?

Answer 27

It is where someone argues a point like they are right, but will also listen like they are wrong. Acknowledge good points, and they argue to learn. It is the group vs the problem.

Question 28

What is a dysfunctional argument?

Answer 28

Could be personal it is person vs person, people are likely to be embarrassed or offended in these types of arguments. And no learning is being done because people are not taking in what the other is saying.

Question 29

Why do we work?

Answer 29

Currently: Provide meaning & identity, while also fulfilling social and emotional needs.

Historical: Obtain needed materials for survival, occupation, predictable days.

Question 30

What are some benefits of working?

Answer 30

Money, sense of identity, social contact, activity/ something to do, and time structure.

Question 31

What gives people meaning?

Answer 31

Having something to do that they believe is important to society, and enjoying the work you are doing.

Question 32

True or False? Work is important for motivation if it is boring

Answer 32

False! Work will only be motivating if it is fulfilling work and you are enjoying it.

Question 33

True or False? People who are motivated and have self meaning will be less committed

Answer 33

False! More motivation and self meaning will create a more committed person.

Question 34

Why are emotions at work important?

Answer 34

It can help to explain why someone acts a certain way. Positive experience = positive emotions.

Question 35

True or False? It is hard to separate emotions and cognitions

Answer 35

True! Emotions may hinder cognitive ability and can make it hard to separate it from cognitions.

Question 36

True or False? Seeing other emotions can influence your own

Answer 36

True! It is a heuristic that people use to know how to feel.

Question 37

True or False? Dealing with others emotions can be emotionally fatiguing.

Answer 37

True!

Question 38

What is emotional labour?

Answer 38

It is the pretending to feel separate from how you actually feel, surface acting and deep acting.