Organisational Psychology Flashcards
What is motivation?
It is an internal drive to act, it is how engaged and driven you are on a specific action.
What does the level of motivation determine?
Choice of goal
Intensity or drive
How persistent you are at obtaining said goal
What is behavior based off of according to early psychologists?
Instincts, fear, and curiosity
What is behaviour based off of according to behaviourists?
Rewards
What are the 3 basic needs for motivation?
Relatedness, competence, and autonomy
What is the difference between extrinsic motivation, and intrinsic motivation
Intrinsic motivation is working for a internal reward (Feeling good), and you are more likely to enjoy this work.
Motivation towards a external reward, without this external stimulus this motivation will disappear.
What is reinforcement?
The idea that rewarded behaviours will be repeated, and punishment should stop a behaviour.
True or false?
Extrinsic rewards have been related to intrinsic motivation.
True!
What is the goal setting theory?
Motivation is highest when goals a challenging but obtainable, while also getting regular feedback, and progress reports.
What are six important parts of sustainable motivation?
Goals Effort Persistence Feedback Satisfaction Seek out new goals
What is procrastination?
An emotional reaction from a task. Which will make someone want to put it off
What is a work-life balance?
It is about how you feel, if you enjoy how much work you are doing in comparison to your relaxing/ life time
What is a conflict? (Work)
Conflict is when two things interfere with each other and cause issues.
What is role transition? and why is it important?
Role transition is the crossing of boundries from one role to another.
What are roles?
A role is a set of expectations of how someone is supposed to behave in a given situation. E.g. work environment (role) vs home (role).
True or false? A unexpected role transition can be emotionally triggering.
True! Role transitions can be emotionally triggering, so when one happens unexpectedly this can cause irritation.
True or False? Some integration of two or more roles can be beneficial.
True! For example, using work skills to help out others at home or visa versa.
What are some important “life friendly” strategies that organisations can use?
Flexibility Leave Child/elder care The right to switch off after work Supportive and flexible supervisors
What are some important strategies for decreasing conflict?
Behavioural?
Temporal?
Physical?
Communicative?
Behavioural: Prioritising
Temporal: Time management
Physical: Separation of spaces
Communicative: Clear expectations
Why is communication and feedback important?
It can help with building bonds, increase decision making, and also help having a common mindset and goal.
What does it mean by decoding?
It is how someone will interpret information, how they understand what you are saying.
What are the two communication channels?
Verbal: Oral, recorded or in person.
Non-verbal: Symbols, body language etc.
What are the 4 styles of communication?
Passive; failure to assert self
Aggressive; humiliate and dominate
Passive-aggressive; sarcastic and angry wont say why
Assertive; clear and respectful, in control and good at listening
How can communication between people be improved?
Think of the purpose, balance effective and efficient speaking. Also make sure to be an active listener, listen attentively and talk into account what the other person is saying.
