Organisational Factors Flashcards
1
Q
List the modes of communication
A
One way communication and Two way communication.
2
Q
List the types of organisational communication routes
A
Downwards, Upwards, Horizontal, Inward & Outward
3
Q
What is meant by downwards communication?
A
Managing Director to Leader to Clerk to Workers
4
Q
What is meant by upwards communication?
A
Ideas, Suggestions for improvements, Opinions on existing systems etc.
5
Q
What is meant by horizontal communication?
A
Within and between departments.
6
Q
What is meant by inward communication?
A
Incoming telephone calls and emails from people of all kinds.
7
Q
What is meant by outward communication?
A
Advertising and promotional devices.
