Improving Individual Human Reliability in the Workplace

Question 1

How may human reliability be improved?

Answer 1

Workplace Incentive & Reward Schemes

Job Satisfaction

Appraisal Schemes

Matching Skills & Aptitudes

Training & Competence Assessment

Fitness for Work

Health Surveillance

Support for Ill Health and Mental Health

Question 2

Explain the application of workplace incentive and reward schemes

Answer 2

Achieving a set target or exceeding that target may mean that individuals receive a financial bonus or a prize

Team based may mean that the winning team is given a prize every month

Some offer a very low salary but good bonuses for targets met

Piecemeal work where workers are paid per work unit completed

Question 3

Explain the application of Job Satisfaction

Answer 3

Good working environment and regular rest breaks

Challenging, stimulating work where they receive positive feedback

Question 4

Explain the application of appraisal schemes

Answer 4

Employee fills in a self-appraisal form which is discussed at an interview with their manager. A report is produced.

Question 5

Explain the application of matching skills and aptitudes

Answer 5

Competency based interviews:
Effectiveness of communication
Problem-solving ability
Ability to use technology
Whether they provide input
Whether they follow safety instructions
Teamwork etc.

Question 6

Training may be on the job or off the job. Explain the types of training in both categories

Answer 6

ON THE JOB TRAINING
Demonstration
Coaching
Projects

OFF THE JOB TRAINING
Lectures
Seminars
Programmed Instruction