org n management Flashcards
groups of people that may be affected by the actions, policies, or decisions of an organization
stakeholders
the employees under the authority or control of a superior or manager in an organization
subordinates
different types of managers
- problem-solving manager
- pitchfork manager
- pontificating manager
- presumptuous manager
- perfect manager
- passive manager
- proactive manager
focuses on providing solution to every problem of the company
problem-solving manager
this manager also concentrates on achieving the company’s goals
problem-solving manager
however, managers of this type sometimes tend to overdo the task of solving every problem which affects his or her overall performance
problem-solving manager
threatens employees to work towards goal
pitchfork manager
this manager employs fear tactics and uses an “iron hand” to push employees for results to avoid consequences
pitchfork manager
its neither follows any strategies nor prepares for any situation or task and usually ends up with inconsistent results
pontificating manager
this overfriendliness usually hinders his or her leadership decisions and results in a less systematic approach to problems
pontificating manager
thinks only of himself or herself
presumptuous manager
this type of manager is not a team player and usually works for personal gain or interest
presumptuous manager
this type of manager is characterized as being too proud and overconfident and has the tendency to compete with the members of the team
presumptuous manager
its open to change and personal growth. he/she can be very mechanical and may lack the interpersonal skills to interact more closely with his or her team members
perfect manager
he/she just concentrate on facts and figures, for example, about the product or service being offered
perfect manager
it wants to please everyone and make the team members happy
passive manager
this type of manager is described as very timid in his/her approach to avoid any confrontation with anyone
passive manager
oit possesses the good qualities of the other types of managers
proactive manager
five functions of management
- Planning
- Organization
- Staffing
- Leading
- Controlling
it deals with plotting and jotting down of action plans and decisions in advance to achieve the pre-determined goals of the organization
planning
its the process of bringing together physical, financial and human resources and developing productive relationship amongst them for the achievement of organization
organizing
the determination of personnel needs and the selection, orientation, training and continuing evaluation of the individual who hold the required positions identified in the organization process
staffing
implies overseeing the work of subordinates by their superiors
supervision
it’s the act of watching, directing work and workers
supervision
elements of leading
- Supervision
- motivation
- leadership
- communications
manager guides and influences the work of subordinates in the desired direction
leadership
process of passing information, experience, opinion
communications
its a bridge of understanding
communications
measurements and correction of performance activities of subordinates
controlling
who said that the controlling is “measurements and correction of performance activities of subordinates”
Koontz & O’Donnell
controlling following steps
- Establishment of standard performance
- Measurement of actual performance
- Comparison of actual performance with the standards
- Corrective action
level of Management
• Top-level management
• Middle-level Management
• Lower-level Management
management roles
- interpersonal
- information
- decisional
who did identified managerial roles
Henry Mintzberg
the price of a nation’s currency in comparison to foreign currency
exchange rate
- an increase in the amount and value of goods and services produced by an economy for a certain period.
Economic Growth
- how fast the general level of the prices of goods and services increases.
Inflation rate
Refers to the conditions and elements that define its operations and determine its success.
Business Firms Environment
There are two types of the firm’s environment.
internal environment
external environment
Consists of elements that have a direct impact on the business operations.
internal environment
Consists of factors that have indirect but significant influence on the operations of the business. These factors, however, cannot be controlled by the firm.
external environment
MICROENVIRONMENT
It is also known as the
“operating environment”
“general environment”.
you can do it dy!!!!
This helps you understand the “big picture” forces of change that you’re exposed to, and, from this, take advantage of the opportunities that they present.
PEST Analysis
what are the PEST
Political,
Economic,
Socio-Cultural, and
Technological
he thought to be the creator of PEST Analysis. He included a scanning tool called ETPS in his 1967 book, “Scanning the Business Environment.”
Harvard professor Francis Aguilar
He included a scanning tool called ETPS in his 1967 book,
“Scanning the Business Environment.”
Is the actual monitoring and evaluation of information from the external and internal environment of a business organization.
environment scanning
Three modes of environmental scanning:
ad hoc environment scanning,
regular scanning, and
continuing scanning.
is not often done and is usually applicable only during a crisis.
Ad hoc environmental scanning
is usually done at least once a year or regular intervals.
Regular scanning
refers to the continuous collection of data on a broad range of environmental factors.
Continuous scanning
was first tested by ALBERT HUMPREY (1926-2005), American business and management consultant.
SWOT analysis
what are the four SWOT
Strength, Weaknesses, Opportunities and Threats
American business and management consultant.
ALBERT HUMPREY (1926-2005),
- It includes the company’s attributes that give a competitive edge over others.
STRENGTHS
- It is something a firm lacks, does poorly or a condition placing it at a disadvantage.
WEAKNESSES
- refer to situations where there are potentials from developing into products or services or other business opportunities.
OPPORTUNITIES
- they come in the form of internal and external factors that may put the firm in uncompromising situations, scenarios, or developments largely influenced by the factors external to the firm from the its competitors.
THREATS
– It is how the government intervenes in the economy. The laws, global issues, legislation, regulations, which may have a direct effect on the business.
POLITICAL FACTORS
– taxes, interest rates, inflation, the stock markets and consumer confidence must be considered.
ECONOMIC FACTORS
– changes in lifestyle and buying trends, media, major events, ethics, advertising and publicity factors.
SOCIAL FACTORS
– innovations, access to technology, licensing, manufacturing, research funding, global communications.
TECHNOLOGICAL FACTORS
a measurement tool which is used to assess marker for a particular products or a business at a given time frame
PEST ANALYSIS
these can influence marketing and relationships that a company has worked hard to develop
PEST ANALYSIS
external environment micro factors
customers
competitors
suppliers
society
intermediaries
includes agent and broken who help the business firm to find the customers
intermediaries
its necessary to have reliable source of supply for the smooth working of the firm
suppliers
information must be collected about ….
competitors competitors
the members of the __ includes:
financial institution
shareholders
government employees
general
public
society
is the king of market
customers
it builds and maintain relationship with other companies
liaison
its pervasive presence among subordinates
leader
the manager seeks and receives information from various sources
monitor
the manager relays information to other groups and entities
spokesperson
manager communicates external information to the organization
disseminator
the manager is a symbol and must be on hand for people
Figurehead
the manager designs and initiates new opportunities for the company and it’s a risk taker
entrepreneur
vital/viral task of all manager
negotiator
the manager oversees and control resource
resource allocator
involved in stepping into deal with these matters, evaluate the situation
disturbance handler
what are fhe the 3 management skills
conceptual skills
human skills
technical skills
interpersonal management roles
Figurehead
leader
liaison
informational management roles
monitor
disseminator
spokesperson
decisional management roles
entrepreneur
disturbance handler
resource allocate
negotiator
