org final Flashcards
____ encompasses the study of how organizations interact with their external environments
1. organizational learning
2.organizational behavior
3.human capital
4.closed systems
org behavior
organizational behavior knowledge is
1.for managers
2. for employees
3. for everyone
4. for consumers
for everyone
which of the following statements is true about globalization and organizational behavior
1. it has little effect on org. behavior
2. it has forced researchers to study only large business
3. it offers numerous benefits to organizations
4. it does not have a significant impact on organizations
it offers numerous benefits to organizations
the open systems anchor of organizational behavior states:
organizations affect/ are affected by external environments
which of the following typically results in a loss of intellectual capital?
employee leaves work for a competitor
stable, long lasting beliefs about what is important in a variety of situations are
1. intellectual capital
2. the main reason why virtual teams fail
3. the values of the organization
4. rarely studies in the field of org. behavior
the values of the organization
Lawrence stole a clock from his workplace. which of the following refers to his activity?
1. productive behavior
2. counterproductive behavior
3. job matching
4. task performance
counterproductive behavior
Presenteeism is exhibited in all the following ways EXCEPT
1. coming to work when ill
2.reporting to work even if injured
3. when an absence would immediately affect many people
4. coming to work when preoccupied by personal problems
when an absence would immediately affect many people
personality is shaped by
nature and nurture
___ is how similar a person’s value hierarchy is to the value hierarchy of another entity
1. valence
2. value congruence
3. perception
4. personality
value congruence
One of the high activation negative emotions, according to the circumplex model of emotions is
1. boredom
2. feeling jittery
3. stillness
4. elation
feeling jittery
___ is the tension felt when our behavior and attitudes are inconsistent with each other
1. cognitive distance
2. cognitive justification
3. neglect
4. cognitive dissonance
cognitive dissonance
the ___ of human beings are also called primary needs
1. drives
2. beliefs
3. values
4. attitudes
drives
which drive in the four-drive-theory is reactive rather than proactive
1.drive to acquire
2. drive to learn
3. drive to defend
4. drive for power
drive to defend
the most effective reinforcement schedule for learning new tasks is
1. a variable ratio schedule
2. continuous reinforcement
3. an intermittent schedule
4. punishment
continuous reinforcement
goal setting tends to be more effective when goals are
1. specific rather than general
2. open-ended
3. easy to accomplish
4. hard to measure
specific rather than general
which of the following is an individual incentive
1. gainsharing plan
2. piece rate plan
3. share ownership
4. employee stock ownership plan
piece rate plan
team rewards
1. are highly discouraged
2. use competition instead of cooperation
3. ignore employee preferences
4. are better for employees who in interdependent jobs
are better for employees who in interdependent jobs
Team cohesiveness tends to be higher when
1.the team is large
2, entry to the team is difficult
3. members have limited interaction
4. the team has had low success rate in its duties
entry to the team is difficult
Team efficacy can cause team members to be __ their decisions
1.uncomfortable with
2. confused about
3. more aware of the characteristics of
4. overconfident in
overconfident in
which of the following statements is true about organizational behavior
1. OB researchers systematically study various topics at a single level
2. it is concerned with the study of people who work independently
3. it does not include the study of collective entities
4. it includes team, individual, and organizational level analyses
it includes team, individual, and organizational level analyses
in the field of organizational behavior, organizations are described as
1.entities, which are considered a legal grouping of people and systems
2. groups of people who work interdependently to achieve a collective goal
3. groups of people who work interdependently toward some purpose
4. social entities with a publicly stated set of formal goals
groups of people who work interdependently toward some purpose
which of the following is an example of globalization?
an american burger joint opens a new outlet in China
Which of the following statements is consistent with the concept of contingency anchor?
1. for the best results, actions should be taken without considering the consequences
2. particular actions may have different consequences in different situations
3. OB Theories point out the one best way to resolve organizational problems
4. Organizations shouldn’t be viewed as systems that process inputs to outputs
particular actions may have different consequences in different situations
Welcoming theories and knowledge from other disciplines is which anchor of org. behavior
1.systematic research
2. multidisciplinary
3. contingency
4. multiple levels of analysis
multidisciplinary
Intellectual capital refers to the
1. total spending on training and development of employees
2. total number of employees in the org
3. total cost of computers and other intelligent machines in organizations
4. stock of knowledge that resides in an organization
stock of knowledge that resides in an organization
Employees, suppliers, and governments
are organizational stakeholders
____ is considered the ultimate dependent variable in organizational behavior
1. employee satisfaction
2. organizational effectiveness
3. employee turnover
4. innovation
organizational effectiveness
Which model of the following identifies four factors that directly influence individual behavior and performance
1. utilitarianism
2. MARS Model
3. five factor model
4. Myers-Briggs type indicator
MARS Model
What are maintaining attendance, organizational citizenship, and counterproductive behavior all types of?
1. Task performance
2. Individual Behavior
3. personal motivation
4. situational factors
individual behavior
____ is the ability to recognize the presence and determine the relative importance of an ethical issue?
1. moral intensity
2. moral sensitivity
3. Utilitarianism
4. Uncertainty avoidance
Moral sensitivity
The highest level of emotional intelligence is
1. being aware of other people’s emotions
2. self awareness
3. managing other people’s emotions
4. self management
managing other people’s emotions
Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction
people with higher job satisfaction tend to have higher job performance
Employees who stay with an organization mainly bc they believe it will cost them financially to leave will have
1. high affective commitment
2. low continual commitment
3. high emotional intelligence
4. high continuance commitment
high continuance commitment
____ theory explains how people develop perceptions of fairness in the distribution and exchange of resources?
1. Equity
2. needs hierarchy
3. social cognitive
4. expectancy
Equity
____ is one’s perceived probability that a specific level of effort will result in a specific level of performance
1. E-to-P valence
2. EP-to-PO outcome
3.E-to-P expectancy
4. E-to-V expectancy
E-to-P expectancy
Which of the following is a disadvantage of financial rewards based on membership or seniority
1.it encourages hierarchy
2. it doesn’t directly motivate performance
3. it reinforces status differences
4. it may weaken job content motivation
it doesn’t directly motivate performance
____ is the degree to which the job affects the organization and/or larger society
1.skill variety
2. task significance
3.job rotation
4. task identity
task significance
Task_____ is the characteristic of a job that refers to how much the job can be performed using known procedures and roles
1. interdependence
2. variability
3. analyzability
4. autonomy
analyzability
which of the following represents the first 3 steps in the communication model in the correct order
form message, encode message, and transmit message
when conveying information to others, we are often trying to alter their beliefs, feelings, and ultimately their
1. behavior
2. decisions
3. drives
4. emotions
behavior
____ refers to the process by which information is transmitted and understood between 2 or more people
1. communication
2. flaming
3. jargon
4. MBWA
communication
what effect does noise have in the communication model
it distorts and obscures the sender’s intended message
which of the following is an advantage of using email communication
it can improve employee manager relations
which of the following communication media tends to be the best for transmitting emotions
face to face meetings
john slams his finger while closing a cabinet drawer. mary winces and shakes her hands. this is an example of
1.passive listening
2. emotional contagion
3. emotional intelligence
4. tacit knowledge
emotional contagion
the sheer volume of emails transmitted annually greatly contribute to
information overload
how do men and women generally differ their communication styles in organizational settings?
women are usually more sensitive than men to the listener’s nonverbal cues
the three main components of active listening are
sensing, evaluating, and responding
disadvantages of the grapevine include
exaggerating key points
Groups are considered teams only when
employees directly interact with eachother and coordinate work activities
According to social identity theory
people define themselves by their group affiliations
social loafing occurs
more when the task is boring than when it is interesting
A team has high skill diversity when its members
possess different skills and knowledge
Fault lines are more likely to occur when teams
are diverse
calculus, knowledge, and identification are the three
foundations of trust in teams
what makes a virtual team different from a conventional team
lack of co location
which of the following is true about calculus based trust?
it is the lowest potential trust in organizations
members of high cohesion teams
resolve conflicts swiftly and effectively
informal groups
1. are initiated by the organization for special purposes
2. exist primarily for the benefit of their members
3. perform routine organizational tasks
4. always have a high level of interdependence
exist primarily for the benefit of their members
in four drive theory, organizations maximize motivation by providing opportunities to fulfill ___ of the four drives
all 4
____ is the degree of physiological, psychological, and behavioral deviation from healthy functions
1. eustress
2. stress
3. distress
4.abstress
distress
according to the self leadership model, which of the following is true about positive self talk?
1. it should never be practiced on the job
2. it improves self-efficacy and employee motivation
3. it represents the most important way to monitor our own performance
4. it must occur only after the task has been accomplished
it improves self efficacy and employee motivation
Rewards work best when they are valued. Which reward below would all employees value
a product of their choice from a list
The most effective reinforcement schedule for learning new tasks is
continuous reinforcement
if emotions are experiences, then attitudes are
1. events
2. actions
3.objects
4. judgements
judgements
why do our heart rate and blood pressure increase when we are worried?
to make our body better prepared to engage in fight or flight
employees who feel under rewarded might do any of the following except
increase their work effort
emotional labor is higher in jobs requiring
1.limited hours of routine work
2. working in irregular shifts
3. working in isolation
4. frequent interaction with clients
frequent interaction with clients
