org behaviour test 3

Question 1

Team rewards
1. are better for employees who work interdependent jobs
2. are highly discouraged
3. use competition instead of cooperation
4.ignore employee preferences

Answer 1

are better for employees who work interdependent jobs

Question 2

team efficacy can cause team members to be____their decisions
1.uncomfortable with
2.confused about
3. more aware of the characteristics of
4.overconfident in

Answer 2

overconfident in

Question 3

which of the following represents the first three steps in the communication model in the correct order
1.form message, transmit message, and decode message
2. decode message, encode message, and provide feedback
3. form message, transmit message, and receive message
4. form message, encode message, and transmit message

Answer 3

form message, encode message, and transmit message

Question 4

when conveying information to others, we are often trying to alter their beliefs, feelings, and ultimately their
1.behavior
2.decisions
3.drives
4. emotions

Answer 4

behavior

Question 5

_____ refers to the process by which information is transmitted and understood between 2 or more people
1. communication]
2. flaming
3. jargon
4. MBWA

Answer 5

communication

Question 6

what effect does “noise” have in the communication model?

Answer 6

it distorts and obscures the sender’s intended message

Question 7

which of the following is an advantage of using email communication?
1. it reduces frequency of flaming
2. it reduces the problem of information overload
3. it increases the politeness and respect of communication
4. it can improve manager-employee relations

Answer 7

it can improve manager-employee relations

Question 8

which of the following communication media tends to be the best for transmitting emotions?
1. face to face meetings
2.newsletters
3. email messages
4. written messages

Answer 8

face to face meetings

Question 9

john slams his finger while closing a cabinet drawer. mary winces and shakes her hand. this is an example of
1.passive listening
2. emotional contagion
3. emotional intelligence
4.tacit knowledge

Answer 9

emotional contagion

Question 10

The sheer volume of emails transmitted annually greatly contributes to ____
1/more politeness
2. less flaming
3. information overload
4. more diverse communication codebooks

Answer 10

information overload

Question 11

How do men and women generally differ in their communication styles in organizational settings?
1. Men are more likely than women to communicate to strengthen relationships
2. women have a more dominant conversation style
3. women are usually more sensitive than men to the listeners nonverbal cues
4.men tends to engage less in report talk than women

Answer 11

women are usually more sensitive than men to the listeners nonverbal cues

Question 12

the 3 main components of active listening in order are
1. sensing, evaluating, and responding
2. encoding, decoding, and transmitting
3. inferring, deferring, and referring
4.summarizing, encoding, and responding

Answer 12

sensing, evaluating, and responding

Question 13

Disadvantages of the grapevine include?

Answer 13

exaggerating key points

Question 14

Groups are considered teams only when
1.employees directly interact with each other and coordinate work activities
2. they operate without any supervisor
3. everyone in the department has the same set of skills
4. all employees are located in the same physical area

Answer 14

employees directly interact with each other and coordinate work activities

Question 15

according to social identity theory

Answer 15

people define themselves by their group affiliations

Question 16

Social loafing occurs
1. more in smaller rather than larger teams
2. more when the task is boring than when it is interesting
3. more in tasks with high interdependence
4. more when employees believe the teams objective is important

Answer 16

more when the task is boring than when it is interesting

Question 17

A team has high skill diversity when its members
1. have similar abilities
2. are interchangeable
3.possess different skills and knowledge
4. have decision making responsibility

Answer 17

possess different skills and knowledge

Question 18

“fault lines: are likely to occur when teams
1. have very few members
2. are involved in sequential interdependence
3. are highly interdependent
4. are diverse

Answer 18

are diverse

Question 19

Team cohesiveness tends to be higher when
1. the team is large
2. entry into the team is difficult
3. the team has distinct fault lines
4. members have limited interaction

Answer 19

entry into the team is difficult

Question 20

Calculus, knowledge, and identification are the three
1. stages of team development
2. ways to improve team cohesiveness
3. foundations of trust in teams
4. types of psychological contracts

Answer 20

foundations of trust in teams

Question 21

what makes a virtual team different from a conventional team

Answer 21

lack of co location

Question 22

which of the following is true about calculus based trust

Answer 22

it is the lowest potential trust in organizations

Question 23

when compared to people in low cohesion teams, members of high cohesion teams
1. are less motivated to maintain their membership
2. resolve conflicts swiftly and effectively
3. are less sensitive to each other’s needs
4. have external locus of control

Answer 23

resolve conflicts swiftly and effectively

Question 24

informal groups
1. are initiated by the organization for special purposes
2. exist primarily for the benefit of their members
3. perform routine organizational tasks
4. always have high level of interdependence

Answer 24

exists primarily for the benefit of their members