org behaviour test 3 Flashcards
Team rewards
1. are better for employees who work interdependent jobs
2. are highly discouraged
3. use competition instead of cooperation
4.ignore employee preferences
are better for employees who work interdependent jobs
team efficacy can cause team members to be____their decisions
1.uncomfortable with
2.confused about
3. more aware of the characteristics of
4.overconfident in
overconfident in
which of the following represents the first three steps in the communication model in the correct order
1.form message, transmit message, and decode message
2. decode message, encode message, and provide feedback
3. form message, transmit message, and receive message
4. form message, encode message, and transmit message
form message, encode message, and transmit message
when conveying information to others, we are often trying to alter their beliefs, feelings, and ultimately their
1.behavior
2.decisions
3.drives
4. emotions
behavior
_____ refers to the process by which information is transmitted and understood between 2 or more people
1. communication]
2. flaming
3. jargon
4. MBWA
communication
what effect does “noise” have in the communication model?
it distorts and obscures the sender’s intended message
which of the following is an advantage of using email communication?
1. it reduces frequency of flaming
2. it reduces the problem of information overload
3. it increases the politeness and respect of communication
4. it can improve manager-employee relations
it can improve manager-employee relations
which of the following communication media tends to be the best for transmitting emotions?
1. face to face meetings
2.newsletters
3. email messages
4. written messages
face to face meetings
john slams his finger while closing a cabinet drawer. mary winces and shakes her hand. this is an example of
1.passive listening
2. emotional contagion
3. emotional intelligence
4.tacit knowledge
emotional contagion
The sheer volume of emails transmitted annually greatly contributes to ____
1/more politeness
2. less flaming
3. information overload
4. more diverse communication codebooks
information overload
How do men and women generally differ in their communication styles in organizational settings?
1. Men are more likely than women to communicate to strengthen relationships
2. women have a more dominant conversation style
3. women are usually more sensitive than men to the listeners nonverbal cues
4.men tends to engage less in report talk than women
women are usually more sensitive than men to the listeners nonverbal cues
the 3 main components of active listening in order are
1. sensing, evaluating, and responding
2. encoding, decoding, and transmitting
3. inferring, deferring, and referring
4.summarizing, encoding, and responding
sensing, evaluating, and responding
Disadvantages of the grapevine include?
exaggerating key points
Groups are considered teams only when
1.employees directly interact with each other and coordinate work activities
2. they operate without any supervisor
3. everyone in the department has the same set of skills
4. all employees are located in the same physical area
employees directly interact with each other and coordinate work activities
according to social identity theory
people define themselves by their group affiliations
Social loafing occurs
1. more in smaller rather than larger teams
2. more when the task is boring than when it is interesting
3. more in tasks with high interdependence
4. more when employees believe the teams objective is important
more when the task is boring than when it is interesting
A team has high skill diversity when its members
1. have similar abilities
2. are interchangeable
3.possess different skills and knowledge
4. have decision making responsibility
possess different skills and knowledge
“fault lines: are likely to occur when teams
1. have very few members
2. are involved in sequential interdependence
3. are highly interdependent
4. are diverse
are diverse
Team cohesiveness tends to be higher when
1. the team is large
2. entry into the team is difficult
3. the team has distinct fault lines
4. members have limited interaction
entry into the team is difficult
Calculus, knowledge, and identification are the three
1. stages of team development
2. ways to improve team cohesiveness
3. foundations of trust in teams
4. types of psychological contracts
foundations of trust in teams
what makes a virtual team different from a conventional team
lack of co location
which of the following is true about calculus based trust
it is the lowest potential trust in organizations
when compared to people in low cohesion teams, members of high cohesion teams
1. are less motivated to maintain their membership
2. resolve conflicts swiftly and effectively
3. are less sensitive to each other’s needs
4. have external locus of control
resolve conflicts swiftly and effectively
informal groups
1. are initiated by the organization for special purposes
2. exist primarily for the benefit of their members
3. perform routine organizational tasks
4. always have high level of interdependence
exists primarily for the benefit of their members
