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First Summative Exam > Oral Communication > Flashcards

Oral Communication Flashcards

1
Q

process of expressing and exchanging information, thoughts, ideas and feelings

A

Communication

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2
Q

basic parts as the communication process occurs

A

Elements of Communcation

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3
Q

which latin words did ‘communcation’ evolve from

A

Communis and Communicare

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4
Q

Communis and Communicare

A

make something in common

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5
Q

(Nepal, 2011) Some scholars relate the term communication with an English word __

A

Community

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6
Q

involves series of actions (e.g. passing messages, exchanging ideas) that lead to a particular outcome

A

Communication

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7
Q

Process of Communcation

A

Sender - Message - Encode - Channel - Decode - Receiver - Feedback

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8
Q

the source that comes up with an idea

A

Sender

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9
Q

the information or subject matter the source is intending to share

A

Message

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10
Q

process of turning thoughts into communication

A

Encoding

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11
Q

the source that can turn information to words, images, sounds, body language, etc.

A

Channel

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12
Q

turning communication into thoughts

A

Decoding

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13
Q

the person for whom the message is intended.

in charged with decoding the message in an attempt to understand the intentions of the source.

A

Receiver

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14
Q

the response or reply

A

Feedback

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15
Q

the where and when

the situation or environment in which communication takes place

A

Social Context

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16
Q

causes communication breakdown

A

Noise/ Interference

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17
Q

The 3 Models of Communication

A

Linear/ transmission model
Interactive Model
Transactional Model

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18
Q

one-way process of communication where the information from the sender is conveyed directly to the receiver

A

Linear/ Transmission Model

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19
Q

What kind of communication model? Delivering a speech

A

Linear/ Transmission Model

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20
Q

two-way process of communication

A

Interactive Model

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21
Q

they describes communication as a process in which participants alternate positions as sender and receiver

A

Schramm, 1997

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22
Q

describes communication as a process in which communicators generate social realities within social, relational, and cultural contexts

communicating to create relationships

A

Transactional Model

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23
Q

occurs when the message or feedback is not sent or received properly

A

Communication Breakdown

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24
Q

What kind of noise?

When you cannot clearly understand the salient points your teacher is making because your seatmates are distracting you.

A

Physical Noise

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25
Q

the technical term used to refer to all possible barriers to effective communication

A

Noise

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26
Q

noise that comes from the environment

A

Physical Noise

27
Q

noise that originates from the emotional state, mental state, and psychological makeup of a person

A

Psychological Noise

28
Q

What kind of noise?

When you are talking with a person who was shocked of the accident, the person really cannot talk properly.

A

Psychological Noise

29
Q

noise caused by bodily conditions that compromise the ability of a person to send or receive messages

A

Physiological Noise

30
Q

noise related to the meaning of words that distorts or masks a message and confuses the listener

A

Semantic Noise

31
Q

A speaker’s use of a foreign language, a listener’s limited vocabulary, or differing interpretations of the meaning of a word.

A

Semantic Noise

32
Q

type of communication where words are used to relay message

A

Verbal Communication

33
Q

type of communication where one uses body language to convey a message

A

Non-verbal Communication

34
Q

the amount of space that a person places between themselves and others

language of space

A

Proxemics

35
Q

means ‘nearest’

A

proximus

36
Q

communicating through body movement, body posture, and gestures

A

Kinesics

37
Q

means ‘movement’

A

kinesis

38
Q

What type of non-verbal communicaton?

sighing, signaling the waiter for the bill, etc.

A

Kinesics

39
Q

when two friends are having a conversation. If one friend takes a step back because they feel uncomfortable with the other friend standing too close

A

Proxemics

40
Q

looks at how people use time

A

Chronemics

41
Q

means ‘time’

A

chronos

42
Q

What type of non-verbal communication?

when a person intentionally delays responding to a text message to communicate that they are busy or not immediately available to chat. This use of time in responding to messages conveys information about their availability and priorities.

A

Chronemics

43
Q

the language of touch

A

Haptics

44
Q

means ‘to touch’

A

Hapt

45
Q

What type of non-verbal communication?

when a parent hugs their child to provide comfort and emotional support. The physical touch in this context communicates care and affection.

A

Haptics

46
Q

The 4 Types of Non-Verbal Communication

A

Proxemics
Kinesics
Chronemics
Haptics

47
Q

verbal/non-verbal interaction between people from different cultural backgrounds

A

Intercultural Communication

48
Q

a framework created by Dr. Milton Bennett explaining how people experience and engage cultural difference.

aims to turn ethnocentrism to ethnorelativism

A

The Developmental Model of Intercultural Sensitivity (DMIS)

49
Q

DMIS

A

The Developmental Model of Intercultural Sensitivity

50
Q

The 6 Stages of Development (Intercultural Communication)

A

Denial
Defense
Minimization
Acceptance
Adaptation
Integration

51
Q

don’t recognize CDs

A

Denial

52
Q

starts to recognize CDs and is intimidated

results in superior view/ unjustified high regard of CDs

A

Defense

53
Q

immersing oneself in other people’s culture

“once we see through our CDs, we really are just the same!”

A

Minimization

54
Q

begins to appreciate important CDs in behaviours and values

A

Acceptance

55
Q

open to world view when accepting new perspectives

A

Adaptation

56
Q

starts to go beyond own cultures

A

Integration

57
Q

The 7Cs of Effective Communication

A

Completeness
Conciseness
Consideration
Concreteness
Courtesy
Clearness
Correctness

58
Q

communication should include everything the receiver needs to hear to properly respond, react, or evaluate properly

A

Completeness

59
Q

making the message direct to the point.

no unnecessary, insignificant, redundant information

A

Conciseness

60
Q

one must always consider the receiver’s mood, background, race, preference, education, status, needs, etc.

builds rapport with the audience

A

Consideration

61
Q

message is supported by facts, real-life examples, evidences

A

Concreteness

62
Q

speaker respects culture, values, beliefs of receiver

creates a positive impact

A

Courtesy

63
Q

use of simple and specific words to express ideas

achieved when the speaker focuses on a single objective to avoid confusion

A

Clearness

64
Q

using correct grammar avoids negative impact and increases credibility and effectiveness of the message

A

Correctness

First Summative Exam (7 decks)

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