Operations syllabus A

Question 1

global factors – global sourcing, economies of scale, scanning and learning, research and development

Answer 1

operations strategies

Question 2

strategic role of operations management – cost leadership, good/service differentiation

Answer 2

role of operations management

Question 2

globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability

Answer 2

influences

Question 3

quality management – control – assurance – improvement

Answer 3

operations strategies

Question 4

new product or service design and development

Answer 4

operations strategies

Question 6

goods and/or services in different industries

Answer 6

role of operations management

Question 7

corporate social responsibility – the difference between legal compliance and ethical responsibility – environmental sustainability and social responsibility

Answer 7

influences

Question 8

interdependence with other key business functions

Answer 8

role of operations management

Question 8

technology – leading edge, established

Answer 8

operations strategies

Question 9

overcoming resistance to change – financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia

Answer 9

operations strategies

Question 10

outputs – customer service – warranties

Answer 10

operations processes

Question 11

inventory management – advantages and disadvantages of holding stock, LIFO (last-in- first-out), FIFO (first-in-first-out), JIT (just-in-time)

Answer 11

operations strategies

Question 12

outsourcing – advantages and disadvantages

Answer 12

operations strategies

Question 14

performance objectives – quality, speed, dependability, flexibility, customisation, cost

Answer 14

operations strategies

Question 15

supply chain management – logistics, e-commerce, global sourcing

Answer 15

operations strategies

Question 16

inputs – transformed resources (materials, information, customers) – transforming resources (human resources, facilities)

Answer 16

operations processes

Question 17

transformation processes – the influence of volume, variety, variation in demand and visibility (customer contact) – sequencing and scheduling – Gantt charts, critical path analysis – technology, task design and process layout – monitoring, control and improvement

Answer 17

operations processes