Human resources syllabus B

Question 1

processes of human resource management

Answer 1

• acquisition • development • maintenance • separation

Question 2

strategies in human resource management (8)

Answer 2

• leadership style • job design – general or specific tasks • recruitment – internal or external, general or specific skills • training and development – current or future skills • performance management – developmental or administrative • rewards – monetary and non-monetary, individual or group, performance pay • global – costs, skills, supply • workplace disputes – resolution – negotiation, mediation, grievance procedures, involvement of courts and tribunals

Question 3

key influences (6)

Answer 3

• stakeholders – employers, employees, employer associations, unions, government organisations, society • legal – the current legal framework – the employment contract – common law (rights and obligations of employers and employees), minimum employment standards, minimum wage rates, awards, enterprise agreements, other employment contracts – occupational health and safety and workers compensation – antidiscrimination and equal employment opportunity • economic • technological • social – changing work patterns, living standards • ethics and corporate social responsibility

Question 4

role of human resource management (3)

Answer 4

• strategic role of human resources • interdependence with other key business functions • outsourcing – human resource functions – using contractors – domestic, global

Question 5

effectiveness of human resource management (7)

Answer 5

• indicators – corporate culture – benchmarking key variables – changes in staff turnover – absenteeism – accidents – levels of disputation – worker satisfaction