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Business Studies > Operations processes > Flashcards

Operations processes Flashcards

1
Q

What are the 3 main processes

A
  1. inputs
  2. transformation process
  3. outputs
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2
Q

define inputs

A

inputs can be classified as transformed resources and transforming resources

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3
Q

examples of transformed resources

A

materials + intermediate goods, information, customers

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4
Q

examples of transforming resources

A

human resources ( labour )
facilities ( plant, factor + office )

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5
Q

define transformed resources

A

inputs that are changed or converted in the operations process, they are transformed by the operations processes

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6
Q

define transforming resources

A

they are those inputs that carry out the transformation process
- enable change and value adding to occur

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7
Q

What is apart of the transformation process

A
  1. Influence of volume, variety, variation in demand and visibility
  2. sequencing and scheduling
  3. technology, task design and process layout
  4. monitoring, control and improvement
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8
Q

what are the 4 V’s for the transformation process

A
  1. volume
  2. variety
  3. variation in demand
  4. visibility
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8
Q

what are the 4 V’s for the transformation process

A
  1. volume
  2. variety
  3. variation in demand
  4. visibility
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9
Q

what is volume

A

refers to how much of a product is needed to be produced
- more a business can produce using the same production process = greater cost savings

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10
Q

what is variety

A

the production process must be flexible enough to provide variety
- a basic product is provided it can be adapted to suit individual needs

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11
Q

what is variation in demand

A

important that volume flexibility is built into the production process so that the amount produced can be adjusted to meet variations in demand

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12
Q

what is visbility

A

refers to building relationships with the customer –> customer loyaty and enables a business to improve its operations

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13
Q

what is sequencing and scheduling

A

two aspects that assist with structuring and ordering the transformation process
- used to identity all steps ( task analysis ) required for the operation process+ organise them in the most efficient order

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14
Q

what is sequencing

A

order in which activities occur / must be performed

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15
Q

what is scheduling

A

length of time activities will take / must be completed by

16
Q

what are gantt charts

A

outline the activities that need to be performed, the order in which they should occur and how long each activity is expected to take

17
Q

what are gantt charts used for

A
  • scheduling simple routine tasks
  • schedule the work activities for one employee or a team
18
Q

ADVANTAGES of gantt charts

A
  • forces a manager to plan the steps and specify time required
  • easy to minor progress against planned activities
  • easy to understand
  • quick to read
  • comparing actual vs planned results
19
Q

what are critical path analysis

A

is a scheduling method or technique that shows what tasks need to be done, how long eac takes and the other necessary to complete thoase tasks
- it is the shortest time

20
Q

BENEFIT of a critical path analysis

A

enables a business to determine the critical path - shortest length of time it takes to complete all tasks

21
Q

What are the 2 types of technology

A

new technology
existing technology

22
Q

what is new technology

A

advantage - competitive advantage, add more money / value

disadvantage - expensive, time consuming

23
Q

what is existing technology

A

advantage - safer, cheaper, tried and tested

disadvantage - no competitive advantage

24
Q

what is task design

A

break down tasks to be as simple as possible
- involves classifying job activities in ways that make it easier for an employee to successfully perform and complete the task

advantage - efficient
disadvantage - workers get bored, lose motivation

25
Q

what is process layout

A

the arrangement of machines so that the machines and equipment are grouped together by the function they perform

26
Q

3 types of process layout

A
  1. process layout
  2. product layout
  3. fixed position layout
27
Q

what is monitoring, control and improvement

A

monitoring - watching what happens
control - fixing what happens
improvement - changing the design

28
Q

what is consisted within outputs

A
  1. customer service
  2. warranties
29
Q

what is customer service

A

refers to how well a business meets and exceeds the expectations of customers in all aspects of its operations

30
Q

what does customer service include

A

ensure that the correct good or service is deleivered or provided at the right place at the right time

31
Q

what are warranties

A

warranties are an agreement to fix defects in products

32
Q

BENEFIT of warranties to customers

A

allows customers to cancel contracts or seek a refund for the unused portion or to be compensated for the reduced value should a major failure occur

Business Studies (10 decks)

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