Operations HSC questions Flashcards
Multiple-choice question
Which of the following would be the focus of a business aiming to reduce expenses? (1 mark)
(A) Changing task design
(B) Differentiating its product
(C) Establishing cost leadership
(D) Developing quality expectations
Source: Q18, 2015 HSC paper
Answer: C
Multiple-choice question
Which business function transforms raw materials and resources into finished goods or products? (1 mark)
(A) Finance
(B) Human resources
(C) Marketing
(D) Operations
Source: Q1, 2013 HSC past paper
Answer: D
Short-answer question
Explain the interdependence of finance and operations in a business. Support your answer with relevant examples. (4 marks)
Source: Q22d, 2012 HSC paper
Answer:
Short-answer question
Explain the interdependence of finance and operations in a business. Support your answer with relevant examples. (4 marks)
Source: Q22d, 2012 HSC paper
Answer:
Short-answer question
Explain the interdependence of finance and operations in a business. Support your answer with relevant examples. (4 marks)
Source: Q22d, 2012 HSC paper
Answer:
Short-answer question
Explain the interdependence of finance and operations in a business. Support your answer with relevant examples. (4 marks)
Source: Q22d, 2012 HSC paper
Answer:
Multiple-choice question
The term compliance costs refers to expenses associated with meeting (1 mark)
(A) competitor prices.
(B) legal requirements.
(C) consumer demands.
(D) supplier constraints.
Source: Q13, 2015 HSC paper
Answer: B
Short-answer question
North Coast Manufacturing makes customised furniture for its clients.
How could technology influence the transformation process at North Coast Manufacturing? (2 marks)
Source: Q23a, 2015 HSC paper
Sample answer: New technology could be introduced at North Coast Manufacturing to improve production efficiency and quality. This could lead to improved profits.
Multiple-choice question
Which of the following is an example of legal compliance for a sports store? (1 mark)
(A) Paying taxes on time
(B) Offsetting carbon emissions
(C) Induction of new employees
(D) Paying dividends to shareholders
Source: Q17, 2014 HSC paper
Answer: A
Short-answer question
How might a business benefit when an operations manager acts in an ethically and socially responsible manner? Support your answer with relevant examples. (4 marks)
Source: Q21a, 2012 HSC paper
Answer:
Short-answer question
Why might a business be resistant to meeting its corporate social responsibilities? (4 marks)
Source: Q21b, 2012 HSC paper
Answer:
Multiple-choice question
Which of the following includes two examples of transforming resources? (1 mark)
(A) Facilities and customers
(B) Materials and customers
(C) Facilities and human resources
(D) Materials and human resources
Source: Q5, 2015 HSC paper
Answer: C
Multiple-choice question
What is the length of the critical path for this project? (1 mark)
(A) 9 days
(B) 14 days
(C) 18 days
(D) 27 days
Source: Q14, 2015 HSC paper
Answer: C
Extended response
Sunshine Fruit Juices employs 100 people in its Queensland factory and supplies juice to large supermarket chains in Asia and North America. Customers have recently complained that the product has been damaged and bottles have been wrongly labelled.
An increase in industrial disputes has also occurred due to a number of recent workplace accidents and demands from employees for higher wages.
You have been employed by Sunshine Fruit Juices to prepare a report for management on the issues outlined above.
In your report, recommend strategies for human resources and operations that the firm could implement to improve its business performance. (20 marks)
Answers could include:
Human resources • Change in leadership style • Change in job design • Training and development • Rewards – monetary and non-monetary – individual/group – performance pay • Dispute resolution – negotiation, mediation, grievance procedures, involvement of courts and tribunals
Operations • Performance objectives • New product design • Supply chain management • Inventory management • Quality management – control – assurance – improvement
Students may take an alternative approach, which, if correct, should be rewarded.
