Operations And Sustainability Flashcards
What are similarities and differences between service vs manufacturing
They both transform/ convert inputs into goods/ outputs
BUT…a services inputs are people with unsatisfied needs
-service is performed not produced
Intangible- focuses on experience
Can’t be stored like inventory
High vs low customer contact
What are the implications for capacity decisions for manufacturing
Set capacity slightly ahead of demand
Short term you can turn away customers or outsource as lower margin
Capacity too high means too much resources idle
Seasonal- shift demand capacity requirements by priority
What are the implications for capacity decisions in service
Low contact- set capacity to average demand
High capacity- set capacity at peak demand
What is the triple bottom line and what does it do
People planet profit
For Business to evaluate their work in a broader perspective to create greater business value
What is the sustainability sweet spot
Where corporate and societal interest intersect- a way to measure bottom line
What is the next industrial revolution
Will lead to better decisions; more efficient processes, and new business models
Right now we do not price goods on costs being born ( slavery, obesity )
What are the 5 approaches to sustainability
Cradle to cradle Biomimocry Product stewardship Sustainability through servicizing Sustainability of the supply chain
What is cradle to grave designs
Take make waste
What is cradle to cradle design and example
Eco effective design based on nature’s design
Take resources that can be put into earth or take products and up cycle them
Nike: take old shoes and use materials into courts
What is a biomimocry approach to sustainability and example
Sustainable innovations inspired by nature
What we can LEARN from them
Example; Velcro inspired by bird because of strong bonds
What is product stewardship approach to sustainability
Responsible and ethical management of health, safety and environmental aspect of product through total life cycle
Pushing more responsibility into manufacturer to account for products impact after disposal
What is an approach to sustainability through servicizing and example
Arrange business model from selling products to providing services instead
Competitive advantage increases- services harder to imitate
Ex. Xerox was selling printers, paper, realized paper going out is style and not sustainable
Now managed efficient document management processes that reduce paper and connect to their other systems
What is the supply chain approach to sustainability and example
Network of facilities that get raw materials, transform them into goods, deliver the products through distribution system
Manage the chain their and back with improvement of social and environmental impacts considered
Example, timberland earth keeps made a shoe that can be broken down and seen in nutrition label
What is green washing
The act of misleading customers regarding the environmental practices of a company of benefited of a product or service
What are the 7 sins
Hidden trade off (a claim based on little attributes)
Sin of no proof: no accessible information by 3rd party
Vagueness; claim poorly defined
Worshipping false labels
Irrelevance; truthful claim but unhelpful
Lesser of 2 evils; true within category but distracts from environment
Fibbing: false claims
