Operations

Question 1

List role of operations Syllabus Points (3)

Answer 1

• Strategic Role -(Cost leadership, Good/service differentiation)
• Goods and/or Service in different Industries
• Interdependence

Question 2

List Operations Influences Syllabus Points (8)

Answer 2

• Globalisation
• Technology
• Quality Expectations
• Cost-based Competition
• Government Policies
• Legal regulation
• Environmental sustainability
• Corporate Social Responsibility
• -> (Legal Compliance vs Ethical Responsibility)
• -> (Environmental Sustainability and Social Responsibility)

Question 3

List Operations Processes Syllabus Points (3)

Answer 3

• Inputs
• -> Transformed Resources (Materials, Information,Customers)
• -> Transforming Resources (HR, Facilities)
• Transformation Processes
• -> Volume
• -> Variety
• -> Variation in Demand
• -> Visibility (Customer contact)
• -> Sequencing and Scheduling -(Gantt Charts, Critical Path Analysis)
• -> Technolgy
• -> Task Design
• -> Proccess Layout
• -> Monitoring, Control, Improvement
• Outputs
• -> Customer service
• -> Warranties

Question 4

List the Operation Strategies Syllabus Points (9)

Answer 4

• Performance Objectives (Quality, Speed, Dependability, Flexability, Cost. Customisation)
• New product Design
• Supply Chain management
• -> Logistics
• -> e-commerce
• -> Global sourcing
• Outsourcing - (advantages and disadvantages)
• Technology - leading edge, established
• Inventory management
• -> Pros and Cons of holding stock
• -> LIFO
• -> FIFO
• ->JIT
• Quality Mangement
• -> Control
• -> Assurance
• -> Improvement -(TQM, Continuous)
• Overcomming resistance to change
• -> Financial Costs (redundancy, training, new equipment)
• -> Inertia
• Global Factors
• -> Global sourcing
• -> Economies of Scale
• -> Scanning and Learning
• -> Research and Development