Human Resources

Question 1

List the Role of HR Syllabus Points (3)

Answer 1

• Strategic Role
• Interdependence
• Outsourcing
• -> Human Resource functions
• -> Using contractors (Domestic, Global)

Question 2

List the Key Influences Syllabus Points (6)

Answer 2

• Stakeholders
  
  • -> Employers
  • -> Employees
  • -> Employer Associations
  • -> Unions
  • -> Government Organisations
  • -> Society
• Legal
  
  • -> Employment Contract
    - -> Common Law
    - -> Minimum employment standards
    - -> Minimum wage rates
    - -> Awards
    - -> Enterprise barganining agreements (EBA)
    - -> Other Employment contracts (Part Time, Casual)
  • -> Work, Health and Safety
  • -> Anti- Discriminiation / Equal employment opportunity
• Economic (Booms / Recessions)
• Technological (Pros / Cons)
• Social
  
  • -> Changing Work Patterns
  • -> Living standards
• Ethics and Corporate Social Responsibility

Question 3

List the Processes Syllabus Points (4)

Answer 3

• Acquisition
  
  • -> Identifying Staffing Needs
    - Job Description / Specification / Remmumeration
• -> Recruitment
  - Internal / External (Pros / Cons)
  
  • -> Selection
• Development
  
  • ->Induction
  • ->Training
  • ->Mentoring and Coaching
  • -> Performance Appraisal
• Maintanence
  
  • -> Staff Wellbeing
  • -> Workplace Culture
  • -> Rewards
  • -> Flexible + Family Friendly Work arrangements
• Separation
  
  • ->Voluntary
  • -> Involuntary

Question 4

List the Strategies Syllabus Points (8)

Answer 4

• Leadership Style
  
  • -> Authoritarian
  • -> Participative
  • -> Delegative
• Job Design (Satisfaction)
  
  • -> Rotation
  • -> Enlargement
  • -> Enrichment
• Recruitment (Internal / External Pros and Cons)
• Training and Development (Formal / Informal)
• Perfromance Management
  
  • -> Developmental
  • -> Administrative
• Rewards
  
  • -> Monetary
  • -> Non-Monetary
  • -> Individual or Group
  • -> Performance Pay
• Global (Cost, Skill, Supply)
  
  • -> Labour Costs
  • -> Outsourcing (Skill shortages)
• Workplace disputes
  
  • ->Greivance procedures
    - -> 1) Negotiation
    - ->2) Mediation
    - ->3) Concilation
    - ->4) Arbitration

Question 5

List the Indicators of Effectiveness Syllabus Points (7)

Answer 5

• Corportate Culture
• Staff Turnover
• Abesenteeism
• Accidents
• Level of Disputation
• Worker Satisfaction
• Benchmarking key variables