Operations

Question 1

What is job production?

Answer 1

Production of one off items to meet the needs of each individual customer

Question 2

Example of job production

Answer 2

Tailer, specialist cakes

Question 3

Advantages of job production

Answer 3

Premium price
High quality
Meets individual needs

Question 4

Disadvantage of job production

Answer 4

Requires skilled workers
Time consuming
Goods are expensive

Question 5

What is batch production

Answer 5

Identical items are produced in groups with slight variation. Each item passing through the production process at the same time

Question 6

Example of batch production

Answer 6

Bread, clothes (different sizes)

Question 7

Advantage of batch production

Answer 7

Meet needs of different customers
Quicker and cheaper production

Question 8

Disadvantage of batch production

Answer 8

Takes time to switch production- reset machinery
Less choice compared to job production

Question 9

What is flow production

Answer 9

Items move along the production line in a continuous process

Question 10

Advantage of flow production

Answer 10

Uses specialist machinery
Suitable for mass production
Large scale
Low cost per unit
Efficient due to the use of machinery
Consistent quality

Question 11

Disadvantage of flow production

Answer 11

High initial cost
Mistakes or problems can shut down the whole production process
Low variety and choice for customer

Question 12

Benefit of using technology

Answer 12

More accuracy
Quicker production
Increased competitiveness

Question 13

Drawback of using technology

Answer 13

High initial cost
Loss of human touch
Hazardous environment

Question 14

How can business ensure it delivers good quality products or services to customers

Answer 14

By checking the quality of goods before sending

Question 15

What are the benefits to businesses of giving good quality products to customers

Answer 15

It means a good reputation so more customers which mean more sales which mean more profit

Question 16

What is a product recall

Answer 16

What a specific batch of a product has problems so the hole batch needs to be taken back and customers need to be aware

Question 17

What is quality control

Answer 17

Checking quality at the end of the production process

Question 18

Benefits of quality control

Answer 18

Inspection carried out by professional
Problem areas can be identified and action taken

Question 19

Drawbacks of quality control

Answer 19

Waste levels can be high

Question 20

What is quality assurance

Answer 20

Checking quality at each stage of the production process

Question 21

Benefits of quality assurance

Answer 21

Motivates staff as everyone is given responsibility
Less waste as problem caught early on

Question 22

Drawbacks of quality assurance

Answer 22

Relies on commitment of all staff
Training must be provided which increases cost of business

Question 23

What is E-commerce

Answer 23

Buying or selling goods online

Question 24

Advantage of E-commerce

Answer 24

Sell worldwide
Open 24/7
Price comparison

Question 25

Disadvantage of E-commerce

Answer 25

Worldwide competition Lack of personal contact

Question 26

What is telesales

Answer 26

Selling through the phone

Question 27

Examples of telesales

Answer 27

Services such as data provider, cleaner or insurance as these do not need to be seen in person

Question 28

What is face to face

Answer 28

Selling in the shop

Question 29

Advantage of selling face to face

Answer 29

Opportunity for advice to be given Provides better experience for customer Persuade customer to buy product

Question 30

Disadvantage of selling face to face

Answer 30

Inconvenient to travel Pressure to buy product Shops expensive to operate

Question 31

What is after sales services

Answer 31

Providing support for customers who have bought a product or service from a business.

Question 32

Benefit of after sales services

Answer 32

Encourage people to buy the product in the first place; it can be used to justify a higher price for the good. It also influences the long-term reputation of the firm and can influence future sales

Question 33

What is good product knowledge

Answer 33

It is having a good amount of knowledge about the product like it’s function, features, price availability’s as to be able to convince customer to buy it

Question 34

What is customer engagement

Answer 34

Contact between customer and the business like the experience the customer has when dealing with a business

Question 35

Why is cost of land important to consider

Answer 35

Cost of land can vary between locations as they’re more customers in the city but land is more expensive than in a small village where they’re is less customers

Question 36

Why is labour important

Answer 36

There needs to be an adequate supply of workers that have appropriate skills High unemployment areas are gonna have lower wages

Question 37

Why is proximity to materials/suppliers important

Answer 37

Some businesses depend on certain raw materials for their product so it needs to be close to be able to get there when it is needed

Question 38

Why is proximity to market important

Answer 38

How close a business is to its customers A large footfall means more sales Not all businesses need to be clew to its customers such as suppliers

Question 39

4 main roles of the procurement department

Answer 39

1. Identifying what goods to buy 2. Choice of supplier 3. Ordering the goods 4. Receiving deliveries from suppliers

Question 40

Example of time of year that can affect choice of products and services

Answer 40

Christmas, Easter eggs

Question 41

Example of changes in technology that can affect choice of products and services

Answer 41

New iPhones, ps5

Question 42

Example of changes in fashion and lifestyle that can affect choice of products and services

Answer 42

Clothes and trends such as fidget spinner

Question 43

Reliability and quality of supplier

Answer 43

If the deliveries are on time and the quality is up to standard It can’t help reduce stock holding costs can add value to a product and allow a premium price to be charged

Question 44

Speed and flexibility (lead time)

Answer 44

Lead time is the time taken from placing an order to recovering the delivery If lead time is extend then the business may run out of stock leading to production stoppage or customer dissatisfaction

Question 45

Length of supply chain

Answer 45

The supply chain is the network between a company and all its suppliers The longer the supply chain the more difficult it is to control

Question 46

Cost

Answer 46

Lower cost can lead to lower selling price which creates a USP However if quality is poor it may have a negative impact on the business

Question 47

Customer service

Answer 47

Quality of raw materials Flexibility of to match supply to demand Speed of delivery