Operational Processes Flashcards
1
Q
What is quality control
A
corrective measure in which a business seeks to ensure that product quality is maintained or improved
2
Q
what is quality assurance
A
preventative measure of determining whether a product or service meets specified requirements
3
Q
What is total quality management
A
The idea that everyone in the organisation (from its lowest level workers to its highest ranking executives) is responsible for improving quality and thus delivering customer satisfaction.
4
Q
What are the 8 elements of Total Quality management
A
Strategic, systematic approach, customer-focused, continual improvement, Total Employee Involvement, Process-centered, Integrated system, Fact-Based decision making, Communications
