Operational Procedures (2) Flashcards
You are evaluating a program’s source code to see if it can be modified for your company’s needs. The program is free for personal use but must be licensed with a fee for company use. Which of the following phrases best describes its company licensing arrangement?
Free open source
Closed source
Commercial open source
Commercial open source
The software has a licensing fee (making it commercial), but the source code can be modified (open source)
You are attempting to determine if an incident involving company IT resources qualifies as a violation. Which of the following should you consult?
PII
AUP
HIPAA
AUP
The Acceptable Use Policy is an organization’s guide to unacceptable IT resource use
You are attempting to determine if illegal websites were accessed by an employee. Which of the following would be the most useful source to discover this information?
Browser cache
Event logs
Print server logs
Browser cache
The browser cache should be checked. Although it can be deleted, it can be recovered to see which websites were visited
Which of the following is an example of PII?
ZIP code
Phone number
Gender
Phone number
A phone number is PII because it can be used to identify an individual
A U.S.-based healthcare company has operations in the UK and France. It accepts credit and debit card payments. Which of the following types of regulated data must it protect?
PHI
GDPR
PCI DSS
All of the above
All of the above
The company is involved in health care (PHI), has business dealings in the UK and France (GDPR), and handles payment cards (PCI DSS)
You allowed plenty of time to reach your destination, but a massive traffic jam caused by a couple of accidents has disrupted your schedule. You will be late to your next appointment. What should you do?
Abandon your vehicle and call a taxi to pick you up from the service drive.
Call your supervisor and ask her to call the customer.
Call the customer yourself and explain the situation, apologizing for being late.
Call the customer yourself and explain the situation, apologizing for being late.
Always call the customer yourself if you’re going to be late. If you don’t have the right contact information, get it from your supervisor
You open the customer’s computer, a four-year-old system running a Core i3 that is no longer being produced, only to find that smoke is coming from the motherboard. What should you do?
Quote the customer a price for replacing the entire computer
Offer the customer the option to repair or replace the system
Find out if a similar motherboard is available and order it
Offer the customer the option to repair or replace the system
Even if you think it’s cheaper to replace the computer, offer a repair option. For example, some older systems must be maintained because of compatibility issues with newer hardware or operating systems
You are planning a date with your spouse and haven’t heard back about what time you are meeting. You get a text message while you are discussing repair options with your client. What should you do?
Check the message while trying to conceal the phone from your client
Ask your client if you can excuse yourself while you view the message
Check the message after the meeting with the client is over
Check the message after the meeting with the client is over
The message can wait. If necessary, excuse yourself after the meeting and head to the restroom to read it
You have just heard another technician’s phone conversation with a client. It went like this: “Dude, your mobo is shot and your distro is dead! Your burner is burned up. Howzabout I get you a deal on a sweet little laptop! Is that OK, Doc?” Which of the following did you hear? (Choose all that apply.)
Use of slang
Use of jargon
Proper use of titles
Customer offered options to repair or replace computer
Use of slang
Use of jargon
Slang and jargon abounded, not good communication techniques!
You have just completed a diagnostic test on your client’s computer, identified a defective memory module, replaced it, and removed three of the most dangerous current malware threats. You now need to provide documentation on the services you provided. Which of the following best describes the work you did?
Broke RAM, replaced with good RAM
Turned your frown upside down
Diagnostics, defective memory replaced, malware removed
Diagnostics, defective memory replaced, malware removed
This represents a professional, accurate, concise description of services rendered
You are using a Windows computer and need to create a list of files stored on a Linux server. Which of the following scripting languages can you use without special setup or installation?
Batch
JavaScript
PowerShell
Batch
Batch files can be created in Notepad and run from the command prompt; no setup is needed
The fundamental data types used in scripting include which of the following? (Choose two.)
Floating point
Integers
Binary
Strings
Integers
Strings
Integers (numbers) and strings (text) are the data types used in scripting
JavaScript script files sometimes contain paired codes such as <br></br>… or <i>…</i>. What do these represent?
Placeholders for HTML code
The beginning and end of comments
HTML code used in browsers
HTML code used in browsers
Paired codes like these and others are HTML code, indicating the script will be used in a web environment
A new tech is puzzled by the # signs at the beginning of several lines in a scripting language. Which of the following most accurately describes what they mean?
Comments in a batch language follow.
Explanatory notes for a language such as Python or Bash follow.
They are placeholders for numbers that are too wide for the current display.
Explanatory notes for a language such as Python or Bash follow.
The hashtag (#) symbol is used for comments in Python, Bash, and PowerShell
Which scripting language uses a $ sign and single quotes for a text variable, such as $value = ‘Smith’?
JavaScript
Shell
PowerShell
PowerShell
PowerShell uses single quotes for text variables, while other languages use double quotes
