Operational Procedures (1) Flashcards
At a minimum, a network topology diagram should record which of the following?
Connections between network components such as routers, switches, and WAPs
Usernames and accounts
Routing details
Connections between network components such as routers, switches, and WAPs
A network topology diagram must record the network’s physical layout. The other items are desirable to know, but not essential
You have been tasked with creating a knowledge base for the Windows-based equipment in your department. Some of the computers were hand-built by a computer shop and you need to find out the motherboard, chipset, CPU, and RAM information. Which of the following will enable you to find the most information about each system?
Contacting the computer shop
Dismantling each custom-built PC
Running a third-party system information app
Running a third-party system information app
A third-party system information app can provide much more information than the System Properties dialog box in Windows
Which of the following is not likely to be covered in an Acceptable Use Policy?
Password handling
Keyboard lighting
Using e-mail
Keyboard lighting
Keyboard lighting is a feature found mainly on gaming keyboards and some laptops and won’t affect typical operations covered in an AUP
You are creating an asset tag design for your employer, which plans to use a hand-held scanner as part of the company’s inventory system. Which of the following must be on the asset tag?
Company slogan
Barcode
Asset number
Barcode
An asset tag that will be used with a hand-held scanner needs a barcode
You visit a department to prepare for a training class that will deal with issues you observe. As soon you open the door to the department, you see sticky notes on each computer display. Which of the following topics do you need to address in training?
Decluttering the office
Shutdown procedures
Security
Security
The sticky notes are almost certainly used for passwords, so security training is top priority
A backout plan is used to perform which of the following tasks?
Gain change board approval
Analyze the effects of change
Return to pre-change conditions
Return to pre-change conditions
A backout (rollback) plan is designed to help an organization return to pre-change conditions if a change has an adverse impact
You are helping to choose the members of the change board for a technology upgrade to the art department. Which of the following do not need to be involved? (Choose two.)
IT
Human resources
Executive management
End users
Human resources
Executive management
Neither human resources nor executive management are directly involved in the department’s day-to-day operations
Which of the following is a good example of change management?
The change board is not consulted during the process
Rumors abound about the reasons for the change
Risk analysis is performed
Risk analysis is performed
Risk analysis is a necessary part of change management
Six months after a software change was made in a department, you are asked to troubleshoot a problem. The only related information you can locate refers to the old software system. Which of the steps in change management was not performed?
Document changes
End-user acceptance
Risk management
Document changes
Without documenting changes, the knowledge of what has changed will fade over time
Your organization is proposing a change that will have a big impact on its salespeople in the field. Which of the following steps is most likely to enable the field reps to provide input about the proposed change?
Plan for change
Risk management
End-user acceptance
End-user acceptance
End-user acceptance should include the opportunity for end users to address potential changes
You need to restore a proprietary app that was lost in a system crash. Which type of backup will enable you to restore this information?
Cloud backup
Restore point
Image backup
Image backup
An image backup stores app information as well as the operating system
Which of the following statements most correctly describes power protection devices and issues?
A surge protector provides protection against brownouts.
A battery backup does not include surge protection.
A battery backup also incorporates surge protection.
A battery backup also incorporates surge protection.
Battery backups also include surge protection hardware
Which of the following is an example of a bad account recovery option?
Using the name of your high school as a security question when you have a complete Facebook profile
Using your mobile phone as part of two-factor authentication
Using the name of your first-grade teacher as a security question when you don’t use social media
Using the name of your high school as a security question when you have a complete Facebook profile
This is a poor choice for a security question because anyone with access to the Facebook account can learn the answer
SPS and UPS are examples of which type of solution?
Delivery couriers
Cloud-based backups
Battery backups
Battery backups
Standby power systems and uninterruptible power supplies are terms for battery backups
You are helping a user running the latest edition of Windows 10 to recover from the loss of archive information stored with the Windows 7 Backup and Restore app. What should you tell the user?
You must roll back to an early edition of Windows 10 to restore the backup.
You can restore the backup from your current Windows 10 system.
You must roll back to Windows 7 to restore the backup.
You can restore the backup from your current Windows 10 system.
All editions of Windows 10 include restore support for Windows 7 Backup and Restore, but backup support was dropped in recent and current editions
