Operating systems (1)

Question 1

Your application needs 8 GB of RAM to work properly. Which of the following must be true as well about this application?

It requires a 32-bit processor, but can use a 64-bit processor.

It cannot run on Linux.

It requires a 64-bit processor.

Answer 1

It requires a 64-bit processor.

Only a 64-bit processor supports RAM amounts above 4 GB

Question 2

A user has questions about using a Samsung smartphone after the company switched from Droid smartphones. Which is the most helpful response?

They both use Android, so they should work the same way.

Let’s set up the Samsung so it looks like the Droid.

Vendors can modify Android for their devices, so let me help you with what’s new and different.

Answer 2

Vendors can modify Android for their devices, so let me help you with what’s new and different.

Android is an open-source operating system, so devices from different vendors running Android typically vary a great deal

Question 3

A user has a pre-2011 MacBook that has a defective hard disk drive and wants to get it replaced. Which of the following options is the best response?

Tell the user that the MacBook cannot be repaired.

Contact Apple’s vintage parts center for a replacement.

Check third-party sources for compatible drives.

Answer 3

Check third-party sources for compatible drives.

Because this device is too old for Apple to service, third-party parts sources are the only way to find a replacement drive

Question 4

A user has asked you for a list of popular Linux distributions. Which of the following does not belong in this list?

Fedora

Ubuntu

macOS

Answer 4

macOS

Although macOS uses many command-line (Terminal) apps that are also supplied with Linux, it is actually based on UNIX

Question 5

Your company’s executive committee has asked you to modify iOS for company-provided smartphones. Which of the following accurately describes why this cannot take place?

Apple is a closed-source software vendor.

Apple is an open-source software vendor.

iOS has no source code.

Answer 5

Apple is a closed-source software vendor.

Apple does not provide its source code to any other vendors

Question 6

A Windows 10 Standard user wants to use BitLocker but cannot find it on the list of programs. The user should do which of the following?

Upgrade from Windows 10 to Windows Server

Open the Optional Features menu in Settings and add it

Upgrade from Windows 10 Standard to Windows 10 Pro

Answer 6

Upgrade from Windows 10 Standard to Windows 10 Pro

Business-oriented versions of Windows have BitLocker, but home versions do not

Question 7

A Windows 8.1 user upgrades to Windows 10 and finds that the Start screen has been replaced by a Start menu that occupies only a portion of the screen. The user prefers the Start screen. What should the user do?

Open Settings and configure Tablet mode

Undo the upgrade and return to Windows 8.1

Disconnect the keyboard to force the system to use the Start screen

Answer 7

Open Settings and configure Tablet mode

Tablet mode enables Windows 10 to use the Windows 8.1 Start screen with either a touch screen or mouse interface

Question 8

A Windows 10 user has heard about Cortana. Which feature of the Windows 10 Desktop provides access to Cortana?

Task Manager

Search

Notifications

Answer 8

Search

Cortana uses the Search window in current versions of Windows 10

Question 9

In most cases, upgrading to a newer version of Windows will add features. However, sometimes newer versions of Windows drop features found in older versions. If a user upgrades from Windows 7 to Windows 10, which of the following features will no longer be available? (Choose two.)

Media Center

BitLocker

Workgroup

HomeGroup

Answer 9

Media Center

HomeGroup

Media Center was removed as a standard feature in Windows 8/8.1, but could be added as an option. It was removed entirely in Windows 10. HomeGroup was available in early releases of Windows 10, but it was removed from Windows 10 in 2018

Question 10

A Windows administrator is looking for evidence of illegal files on a coworker’s computer. She is unable to open some files in the user’s Pictures folder. Which Windows feature did the coworker use to block access?

BitLocker

Hyper-V

EFS

Answer 10

EFS

Encrypting File System (EFS) prevents access by other users to encrypted files unless the other users are given a copy of the encryption certificate

Question 11

You are preparing to upgrade a system running Windows 7 to Windows 10. To make sure the system meets the memory, processor, and disk space requirements for Windows 10, which of the following would you use?

About This PC

msinfo32

uname –a

Answer 11

msinfo32

The command-line tool msinfo32 opens the System Information tool, which displays processor type, clock speed, installed memory size, available disk space, and many other hardware and software factors

Question 12

Which of the following combination of settings would you use to prepare a 4-TB drive to be part of a software RAID array in Windows?

FAT32, MBR, Basic

Ext4, GPT, Dynamic

NTFS, GPT, Dynamic

Answer 12

NTFS, GPT, Dynamic

The NTFS file system is the only Windows file system to support software RAID. GPT is used for drives above 2.2-TB capacity, and dynamic supports software RAID

Question 13

You are preparing to upgrade a 32-bit version of Windows 7 Home Premium to Windows 10. Which of the following Windows 10 editions can be used for the upgrade?

Windows 10 Pro 32-bit

Windows 10 Pro 64-bit

Windows 10 Home 64-bit

Answer 13

Windows 10 Pro 32-bit

Microsoft supports upgrades from older 32-bit versions to newer 32-bit versions. Third-party utilities would be necessary to upgrade from a 32-bit version to a 64-bit version

Question 14

You are reformatting an external hard disk for use with macOS Time Machine. Which of the following file systems should you use?

NTFS

ext4

HFS+

Answer 14

HFS+

HFS+ is a macOS-only file system still used by Time Machine

Question 15

You are examining a hard drive’s layout using Disk Management. It contains a primary partition and an extended partition. It has four drive letters, C, E, F, G. Where are drive letters E, F, and G located?

Primary partition

Dynamic drive

Extended partition

Answer 15

Extended partition

A primary partition can only contain one drive letter, so additional drive letters are logical drives inside an extended partition

Question 16

System File Checker (sfc) is unable to repair problem files. Which command will repair the image used by sfc?

chkdsk

gpupdate

dism

Answer 16

dism

The dism command repairs the SFC image file

Question 17

You are unable to remove all of the contents of an existing hard disk using Disk Management. Which command should you use instead?

format

diskpart

taskkill

Answer 17

diskpart

The diskpart command has an option (clean all) to remove all contents from a connected drive

Question 18

A user calls you to ask for help with her network connection. To find out what her network settings are, which of the following commands should be run?

ping

netstat

ipconfig

Answer 18

ipconfig

The ipconfig command can display various amounts of information about the user’s network connection, depending on which options are used

Question 19

You need to use ping to check the connectivity to a network server 164.172.1.150, also known as MyServer.net. Which of the following is the correct syntax?

ping //MyServer.net

ping 164-172-1-150

ping MyServer.net

Answer 19

ping MyServer.net

You can use either the IP address or the URL with ping. However, the syntax must be correct

Question 20

You are providing telephone support to a user named Miranda that needs to access her personal folders at a command prompt. From her Users folder, which of the following commands would she need to use to get to her personal folders?

cd \Miranda

ls Miranda

cd Miranda

Answer 20

cd Miranda

cd foldername drops the focus of the command prompt down one level, and Miranda is in the next level below the Users folder

Question 21

You have just installed several programs, and now the computer is malfunctioning. How can you find out which programs would be removed if you run System Restore?

Run msinfo32

Use Windows Update

Use Scan for affected programs

Answer 21

Use Scan for affected programs

Clicking the Scan for affected programs button in System Restore reveals the programs (and device driver updates) that were installed after the specific restore point so that you can make a note about what might need to be reinstalled or replaced

Question 22

You have created a two-way mirror to help protect data. However, it appears as only a single drive letter in Disk Management. Which tool shows which drives are used by the array?

Storage Spaces

RAID

Device Manager

Answer 22

Storage Spaces

You must use Storage Spaces to see the actual drives because the array was created with Storage Spaces

Question 23

To block unwanted outbound network traffic, you need to use the Advanced Security version of which of the following?

Device Manager

Windows Firewall

Task Manager

Answer 23

Windows Firewall

The Advanced Security version of Windows Firewall can be used to create rules for managing outbound traffic

Question 24

You are instructing a bench repair tech on how to view a downloaded Registry script. Which of the following methods should be used to view the script contents safely from within Windows/File Explorer?

Right-click the Registry file and select Properties

Drag the Registry file into Microsoft Word

Right-click the Registry file, select Open with, and choose Notepad

Answer 24

Right-click the Registry file, select Open with, and choose Notepad

Notepad is a safe way to view any text file (and a Registry script is a text file)

Question 25

You have just upgraded a department’s systems from Windows 7 to Windows 10. One of the users is having performance problems but only sees running apps when using the Task Manager. Which option will show other running processes?

Click the Processes tab

Click More details

None in the Task Manager; must use another tool

Answer 25

Click More details

The default configuration of the Task Manager in Windows 10 shows only running apps. You must click More details to see processes (which show on the same tab as apps)