Operational Procedures Flashcards
This tool allows a user to ask for help from a technician or co. Worker by invitation file, protect it by a passcode. The helper opens the invitation file to connect to the remote system
MSRA Microsoft Remote Assistance
A way of classifying tickets into priority order , including critical incident major incident and minor incident
Security levels
Business case for making the chain and the accumulated benefits
Purpose
It may include cost time scales and amount of devices involved should also include the factors by which the success or failure of the change can be judged
Scope
Avoids opening remote desktop ports on the networks. Firewall, by establishing a link that joins a local computer to a remote network hosts via private network
VPN
Remote management method, where host uses a terminal to establish a connection
RDP
Software for controlling device setting application devices
Unified endpoint management.
Manage service providers use these tools to distinguish different client accounts and provide support for recording and billing purposes
Remote monitoring and management tools
What port does secure shell use
TCP 22
What port do web browsers do used to create https and used by screensharing connections
443
What pour duet browsers used to create http
Tcp 80
